Trainer/ Quality Analyst

Your ResponsibilitiesCoordinate new hire, progression, and enhancement training.Train new and existing employees on client projects emphasizing customer confidentiality and security.Develop non-classroom communication and training materials.Assess individual participant and class performance.Participate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits.Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.Thrive as a team player in a fast paced, high energy, change oriented environment.Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.Perform other related duties and assignments as required and assigned by supervisor or manager.QualificationsAt least 3 months' training experience preferredCandidate must have Open AvailabilityMust be compliant with Training requirements when training classes, such as being on webcam for full duration of classMust be coachable, open-minded with taking in feedback from new hire agents to adjust training style.Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.Requires solid organizational, administrative, leadership and time management skills.Able to demonstrate personal ownership of tasks and follow through to obtain desired results.Must have a keen sense of attention to detail, taking the initiative.Must be enthusiastic and comfortable speaking in front of large groups of people.Patience with various types of learners.Skilled in determining why and how tasks should be handled to effective completion.Proven experience in overcoming unexpected difficulties and using logical problem solving skills.Excellent written and verbal communication skills.Experienced with the Microsoft Office Products – Excel, Word, and PowerPointEqual Opportunity EmployerTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr