Trainer - Technical

Location

New Orleans, LA

Job Category

Customer Service & Technical Support

Division

Intralox

Job Description (General Summary)

We're looking for a Technical Trainer to lead the delivery of instructor-led customer training. This position is part of a newly established and rapidly growing global Customer Training team focused on enhancing customer value through exceptional learning experiences.

As a key contributor, you'll help shape a comprehensive educational program that addresses critical conveyance needs. You'll collaborate with a dynamic Learning & Development team and report to the Customer Training Manager. This position is based in either New Orleans and offers the opportunity to make a meaningful impact in a global organization recognized for innovation and workplace excellence.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Job Responsibilities and Requirements

Responsibilities:

• Lead and deliver high-impact, instructor-led training for customers in classroom, virtual, and on-site environments.
• Support the design, development, and continuous refinement of technical training materials, including presentations, hands-on activities, digital learning modules, and job aids.
• Assess training effectiveness using learner feedback and demonstrated knowledge/skill outcomes; drive ongoing improvements to training content and delivery.
• Translate business and customer needs into training requirements by analyzing product and process audits, performance metrics, maintenance/troubleshooting data, and account strategies.
• Collaborate with the Training Project Manager and Training Manager in advance of each project to confirm logistics and ensure all health and safety requirements are met; oversee training spaces to maintain participant safety during delivery.
• Contribute to the development and execution of train-the-trainer programs to build internal instructional capability.
• Strengthen the Intralox Customer Training program by creating and simplifying tools, sharing knowledge across the team, and partnering with designers, instructors, and field technicians to establish best practices.

Requirements:

• 5+ years' experience in teaching, instructional delivery, and/or technical training.
• Mechanical and/or electrical engineering degree, or 5+ years of relevant work experience and demonstrated technical aptitude.
• Working knowledge of engineering design software such as AutoCAD and Inventor.
• Demonstrated ability to communicate mechanical engineering concepts clearly, concisely, and in an accessible manner.
• Strong communication and facilitation skills, including presenting, active listening, effective questioning, and time management.
• Customer-focused mindset with a proven commitment to delivering an exceptional training experience.
• Self-directed and adaptable; confident, resilient, proactive, and capable of managing priorities independently.
• Excellent planning, organizational, and project management capabilities.
• Receptive to feedback with a track record of effective cross-functional collaboration.
• Willingness to travel up to 75% to support customer training schedules, including weekends.
• Ability to transport and handle up to 75 lbs. of training equipment on customer sites as needed.

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