Trainer

The New Jersey Tax Trainer shall deliver Taxation education for all collection and property tax relief programs, and any other calls Taxation may assign.  The Trainer shall conduct new hire, refresher, and continued training for all full-time and part-time employees as well as temporary personnel.  The Trainer shall assess trainees’ knowledge, skills, and abilities to ensure understanding and conformance to all Taxation and company policies and procedures.  They must perform supervisory duties for the new hire personnel.  The Trainer must provide the on-site liaisons and Contractor management personnel with clear, concise, and timely updates on trainees’ performance and document all progress.  They must identify trainees’ learning needs and apply adult learning principles to maximize trainees’ performance. 

• Facilitate training to ensure consistent and complete understanding of programs while adapting instruction of material to meet the diverse needs of the adult learner.
• Planning, coordinating and conducting training for new personnel.  Activities may include but are not limited to securing training space, classroom set-up, securing training resources, and collection of entry of training data. 
• Monitor progress of trainees during training and coach for improvement.
• Identify performance gaps, causes of the performance gaps and provide solutions to the Training Delivery team. 
• Provide coaching about job performance and quality assurance to employees after training. 
• Research and answer inquiries from trainees to improve knowledge and understanding to aid in job performance. 
• Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from customers and end users.
• Ensure that all training documentation and data is completed and that materials are delivered according to the guidelines set by the client.
• Complete trainee observations to observe trends and to make recommendations for changes in scripting and training. 
• Complete peer audits to share best practices and aid in improving peers’ facilitation and knowledge skills.
• Attend weekly conference calls, workgroups and meetings.
• Travel may be required.

• Bachelor’s degree or appropriate combination of education and 3-5 years customer service and training experience required.  Training experience within the last 5 years
• High School Diploma or GED required

• Minimum 1 year experience with delivery of classroom training or other formal presentations where that is the major job responsibility

• PC proficiency, especially focused on Outlook and Microsoft Word, Excel, and PowerPoint

• Problem solving and organizational skills
• High degree of flexibility and ability to effectively prioritize and complete multiple tasks
• Ability to work independently
• Ability to work effectively in a team environment
• Ability to effectively communicate with multiple levels withing the organization by phone, in person, or through written correspondence
• Excellent presentation and public speaking skills
• Professional demeanor and attitude
• Successfully pass pre-employment (post offer) background check

Information and Physical Security is the responsibility of every employee.  In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.  This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.  You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately.  You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Medical Benefits

Currently offered through Louisiana Blue.

For a position at this level, Coast currently covers 100% of the premiums for group health insurance coverage (Silver Plan) for the employee and an additional 25% of the premium for their eligible dependents. * Coverage begins on the first day of the month following 60 days of employment. Eligibility and participation are subject to the terms outlined in the applicable Summary Plan Description.

Dental and Vision

Currently offered through Mutual of Omaha.

For a position at this level, Coast currently covers 100% of the premiums for group dental and vision coverage for the employee and an additional 25% of the premium for their dependents. Optional buy-up plans are available for dental coverage at additional cost. * Coverage begins on the first day of the month following 60 days of employment.

Paid Time Off

Paid Holidays: 11 Federal holidays 

Sick Leave: At the start of employment, employees will begin accruing one hour of paid sick leave for every 30 hours worked, with a maximum accrual. Employees may not use more than 40 hours of sick leave in any benefit year.

Paid Vacation: Beginning on the one-year anniversary of employment, 20 days of vacation will be awarded. Thereafter, additional vacation will be awarded on each anniversary with vacation accruals increasing on five-year incremental anniversaries.

Retirement

Currently offered through TransAmerica.

Employees become eligible to participate in Coast’s 401k plan the first day of the quarter following successful completion of a 60-day waiting period beginning with their start date. Eligibility and participation of the 401k plan are governed by the terms and conditions set forth in the Summary Plan Description.

Currently, and only by way of summary, Coast will match up to 3% of contributions made after one year of employment.

Term Life Insurance

For a position at this level, Coast provides company-paid term life insurance with a $50,000 death benefit upon successful completion of a 90-day introductory period.  Additional Voluntary Benefits

• Health Savings Account (HSA): Available when enrolled in Bronze medical plan
• Accident insurance offered through Reliance
• Employee life insurance (additional coverage available at employee cost) offered through Principal
• Spouse and child life insurance options offered through Principal
• Short and long term disability offered through Principal
• Employee assistance program (EAP)
• Employee referral bonuses * Note: Plans, coverage options, and company contributions are subject to change during annual open enrollment.

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.