Training and Development Manager

Allied Universal is seeking a Training & Development Manager to support a corporate security program for a Global Tech Client in NYC. This position develops, delivers, and maintains training programs designed to strengthen security officer readiness, consistency, and professional development across multiple locations.

The Training & Development Manager partners with operational and client leadership to identify training needs, maintain On-the-Job Training (OJT) standards, facilitate scenario-based learning, track training compliance, and strengthen overall security operations.

The salary range for this position is $110,000-$130,000 annually.

KEY RESPONSIBILITIES

• Develop and maintain standardized OJT programs, training materials, and documentation.
• Train and support personnel responsible for OJT delivery and new-hire readiness.
• Develop and facilitate scenario-based training and tabletop exercises covering security incidents, emergencies, access control, and operational risks.
• Use training technology to assign learning, evaluate results, and address identified skill gaps.
• Coordinate remedial or supplemental training following incidents or identified development needs.
• Monitor required training, licensing, certifications, and completion records.
• Maintain training records and provide compliance and readiness reporting to operational and client leadership.
• Promote consistent security knowledge, equipment familiarity, and emergency-response readiness across assigned locations.

BASIC QUALIFICATIONS (MUST HAVE)

Candidates must have:

• Associate's or Bachelor's degree in Criminal Justice, Education, Organizational Development, or a related field.
• Previous experience in a training, Field Training Officer (FTO), or supervisory role within corporate or contract security.
• Experience delivering structured training or On-the-Job Training (OJT) in a field environment.
• Strong written, verbal, and presentation skills.
• Ability to work independently, manage multiple priorities, and coordinate activities across multiple locations.
• Proficiency with Windows, macOS, Microsoft Teams, Slack, and related business communication platforms.
• Valid security guard license or the ability to obtain required licensing for applicable jurisdictions.

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Experience developing curricula, training programs, or scenario-based exercises.
• Security operations, military, or law enforcement experience.
• Experience with learning management systems, training data tools, or security management platforms.
• Experience facilitating group training or tabletop exercises.
• Experience working in client-contractor or professional services environments.
• Relevant certifications such as ASIS CPP, ATD, FEMA, First Aid, CPR, or AED.

WORKING CONDITIONS

• Work is performed in office at a client-site environments.
• Approximately 5-10% travel to other portfolio locations may be required.
• The schedule may occasionally include evenings, overnight hours, or other non-standard hours to support training needs or time-sensitive incident reviews.
• The position requires periods of sitting, standing, and walking, with occasional lifting of up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.