Training & Compliance Assistant Director

Location: Chick-fil-A Del Sur

Position Type: Full-Time (Leadership Level)

Reports To: General Operations Lead / HR & Administrative Director

Position Summary

The Training & Compliance Assistant Director is a vital leadership role dedicated to establishing, executing, and sustaining operational excellence across both Front of House (FOH) and Back of House (BOH) at Chick-fil-A Del Sur. This role owns end-to-end training management, organizational compliance, training schedules, and product rollouts, while assisting with legal, HR, and safety alignment. Looking ahead, this position will also play a key role in future leadership development initiatives. Additionally, this leader directly supports restaurant operations as needed to maximize store efficiencies, productivity, and overall profitability.

Key Roles & Responsibilities

1. Comprehensive FOH & BOH Training

• FOH & BOH Training: Design, implement, and lead structured training programs for new hires and cross-training initiatives across both Front of House and Back of House operations.
• Training Systems: Standardize and maintain Chick-fil-A training systems (Pathway, e-learning, practical evaluations, and station certifications) to ensure consistency and operational readiness.
• Training Scheduling: Develop and manage training schedules aligned with labor budgets, onboarding cohorts, and store staffing demands.

2. Organizational, Legal & HR Compliance

• ORG Compliance: Enforce organizational compliance across all shifts, ensuring full alignment with Chick-fil-A corporate standards, health codes, and food safety protocols.
• Legal & HR Compliance Support: Assist in monitoring and maintaining strict compliance with federal, state (California), and local labor laws, safety standards, and store HR policies.

3. Product Rollouts & Seasonal Launches

• Rollouts & Seasonal Items: Lead the operational readiness and team training for all new menu items, corporate product rollouts, limited-time offerings (LTOs), and seasonal promotions.

4. Leadership Development & Growth (Future Scope)

• (Future) Leadership Development: Partner with senior leadership to build, mentor, and track pipeline pathways for emerging Team Leaders and high-potential team members.

5. Operational Support & Performance Optimization

• Operational Support: Directly support daily FOH and BOH operations as needed to maximize throughput, operational efficiencies, productivity, and overall restaurant profitability.

Qualifications & Core Competencies

• Experience: 2+ years of leadership or training experience within high-volume quick-service restaurants (QSR) or retail operations (Chick-fil-A experience strongly preferred).
• Training Expertise: Deep understanding of Chick-fil-A systems (Pathway), instructional coaching methods, adult learning styles, and skill assessment frameworks.
• Compliance Mindset: Strong attention to detail regarding food safety, operational compliance, and workplace legal/HR regulations.
• Organizational Skills: Excellent planning, scheduling, and communication abilities for executing smooth product rollouts and training cycles.
• Operational Adaptability: Energetic, hands-on leader ready to work directly on the operational floor during peak periods to model excellence and drive overall efficiency.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$24.00 - $26.00 per hour

Job Type

Part time