Division of Benefits and Medical Eligibility (DBME)
Program Support Administration (PSA)
674 East Main Street, Somerton, Arizona 85350

Salary: $27.1410 

Grade: 20

Closing Date: November 15, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Training Officer 2, that provides instructor-led training throughout the State, teaching courses specific to DBME/FAA to new hires and Benefits Eligibility Specialist (BES) staff having an identified gap in skills. Responsibilities include, but are not limited to: delivering training in a virtual platform; facilitating development activities; ensuring quality of training delivery and materials being presented; providing mentoring and coaching to DBME staff as necessary; coordinating with business partners and customers to meet the organizational training needs; advising DBME regarding specific FAA eligibility practices and skills; providing suggestions for BES training development; serving on committees and teams with impact to all layers of the DBME/FAA training delivery and/or design; providing facilitation services as needed; assisting with course development; and completing other projects as requested by the supervisor or Training Manager. This is an in-person, on site-position.

Essential Duties and responsibilities include but are not limited to:

• Trains division staff around the state on DBME/FAA topics. This includes preparing to train course content, such as learning new material, attending Train the Trainer workshops, gathering materials, traveling to class sites state-wide, and setting up training facilities. Provides reports on training delivery, student evaluations, and attendance. Facilitates meetings, workshops, and other synchronous learning and development activities.
  
• Performs routine administrative tasks involving status reports, project plans and correspondence, attending meetings, serving on committees and teams, attending training and professional development classes and workshops, and serving on committees and work-groups.
  
• Assists with creation, revision, of all training materials/courseware, evaluating training aids, such as videos, audio tapes, job aids, exercises, training instruments, and other training resources for use across all divisions. Ensures alignment with course materials, training objectives, and compliance with DES standards, and makes recommendations to Division management.

Knowledge in:

• Computers, Google G-mail and Calendar, Google Suite, and Microsoft Office products
• Writing, including grammar, punctuation, spelling, proper syntax, and proper sentence structure
• Adult learning principles
• Federal and State laws, regulations, policies, and procedures
• Customer service and communication principles
• Evaluation (Phillips ROI model preferred)
• Project planning concepts and practices
• Collaboration and social media platforms, such as SharePoint
• Training delivery principles, practices, techniques, and tools
• Basic working knowledge of training-related technologies, such as learning management systems and survey instruments, and management and leadership principles

Skills in:

• Customer service
• Coaching
• Interpersonal relations
• Verbal and written communication, including written composition
• Problem-solving
• Reporting, organization, training delivery
• Conflict management and supervision

Ability to:

• Adapt to change and new situations
• Maintain customer focus
• Use initiative
• Manage time efficiently
• Set and achieve high work standards
• Coach others, make sound decisions, and collaborate effectively with team members
• Manage conflict
• Delegate and work independently

The ideal candidate for this position will have:

• Bachelor's degree or higher in an applicable subject area, such as Human Resources Development, Adult Education, Psychology, English, or similar field. One year of experience training adult learners as full time trainer responsible for instruction and group/team facilitation.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Paid vacation and sick time
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or AlejandroRivera@azdes.gov. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-910-0533 or AlejandroRivera@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.