Training Specialist

What We Need

Corpay is currently looking to hire a Training Specialist on a permanent basis within our TA Connections division. This position falls under our Lodgings line of business and is based in either our Schaumburg, IL or Lexington, KY office. In this role you will play a vital role in developing and delivering training programs for our Airline Operations agents who provide crew accommodations for TA Connections' clients. This position is responsible for structuring the training curriculum, creating comprehensive training materials, user guides, and facilitating both new hire and ongoing training sessions. Other responsibilities include keeping training records, assessing trainees' learning outcomes and addressing post-training inquiries. You will report into the Training Manager and collaborate with other teams within the division.

How We Work

As a Training Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Conducting training initiatives for new hires and current agents that work with TA Connections.
• Coordinating and managing training sessions for groups of 1 to 20 trainees, ensuring objectives are met in a timely manner.
• Leading and motivating trainees during sessions, providing actionable performance and behavioural feedback.
• Being able to occasionally travel (up to 25%) to conduct on-site assessments and training within the US and potentially international.
• Monitoring trainees' progress during classes, on-the-job training and shadowing sessions, and communicate their progress to management.
• Developing and maintain comprehensive training materials, user guides, and methodologies to effectively support users in collaboration with Ops Supervisors and Managers.
• Assisting in onboarding new hires by setting up systems, applications, credentials, and internal/external communication processes.
• Establishing a training structure that includes, but not limited to: Syllabus, Class Schedule, Classroom, equipment and keeping records of attendance and performance.
• Improving learning material continuously and the e-Learning platform for new hires and recurrent training, adhering to company standards.
• Ability to adapt to both virtual and in-person training environments as required.
• Serving as a Subject Matter Expert (SME) of TA Connections' technology applications providing insights on features, processes, and their impact on the airline's and vendor's configurations, processes and customer service agent's activities.
• Collecting and analyzing information on both airline-specific and generic processes to recommend updates and enhancements to the training agenda, topics, materials, and methodologies.
• Staying current with industry trends by actively participating in training updates for self-development and adapting materials to reflect changes in the work environment.

Qualifications & Skills

• Must have 1+ years training or equivalent experience.
• 1+ years working in an operational customer service environment (airline/hotel industry experience a plus).
• Proficient with Word, Excel, PowerPoint, and Outlook.
• Ability to work in a deadline-driven setting, effectively managing multiple tasks and priorities.
• Attention to detail and a desire and ability to deliver a polished product.
• Ability to work independently and as a contributing team member.
• Excellent organizational skills and communication skills (written, verbal and interpersonal).

Preferred Qualifications:

• Bachelor's degree.
• Excellent coaching skills.
• Self-starter with an innovative approach to designing solutions.
• Experience with creating presentations, using MS PowerPoint and other presentation tools.
• Experience in creating online learning a plus.
• Ability to generate rapport with a wide audience of people of various cultures.
• Ability to influence others with strong interpersonal skills.
• A demonstrated passion for learning and developing employees at all levels.
• Strong listening, problem solving, and multi-tasking skills.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym memberships, car rentals, and more)
• Philanthropic support through local and national organizations
• Fun, collaborative culture with company-wide contests and prizes

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About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.