Transaction Processor Associate II

Pay Rate: $20.22/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
No Weekends!!

Position Summary

The Transaction Processor Associate II reports to a Transaction Processing Supervisor and supports a variety of transaction processing activities. This position is responsible for researching, analyzing, and updating consumer information across multiple systems while ensuring accuracy, quality, and timely completion of assigned work.

The ideal candidate is detail-oriented, organized, dependable, and able to maintain productivity and accuracy in a fast-paced environment.

Key Responsibilities

• Process case maintenance transactions accurately and in accordance with established procedures.
• Research, analyze, and update consumer information using designated systems.
• Evaluate and determine eligibility for medical expenses related to applicable medical programs.
• Screen consumers by accurately entering information into the Eligibility Determination System.
• Communicate with clients and consumers through verbal and written communication as needed.
• Maintain a professional and courteous approach when interacting with employees, consumers, Access Health, DSS, and other stakeholders.
• Meet or exceed established daily productivity standards.
• Meet established quality standards as outlined in the Quality Assurance Plan (QAP).
• Maintain a strong working knowledge of applicable procedures, processes, and operating systems.
• Complete assigned work accurately and within established deadlines and contract requirements.
• Identify, document, and correct quality issues.
• Provide excellent customer service and consistently work to meet or exceed customer expectations.
• Report to work on time and be prepared to perform assigned responsibilities at the beginning of each shift.
• Maintain a positive and professional attitude while managing a high-volume workload.
• Follow all applicable project and site attendance policies.
• Perform other related duties as assigned.

Qualifications

Preferred Experience & Education

• College degree preferred.
• Previous experience with eligibility determination and/or transaction processing preferred.
• Experience in healthcare, benefits administration, or a related field is a plus.

Required Skills & Abilities

• Ability to type at least 40 words per minute (WPM).
• Strong attention to detail and commitment to accuracy.
• Ability to organize work, prioritize tasks, and meet deadlines.
• Ability to adapt to changing priorities and processes while maintaining a positive attitude.
• Strong analytical and problem-solving skills.
• Ability to work effectively with feedback and apply it to improve performance.
• Ability to work at a sustained pace while meeting established productivity and quality standards.
• Ability to identify, document, and correct errors or quality issues.
• Proficiency with standard computer applications and PC systems, or the ability to learn required systems through training.
• Ability to work independently with limited direction following completion of training.
• Strong communication and interpersonal skills.
• Dependable attendance and punctuality.

Work Environment

• Primarily an office-based work environment.
• Fast-paced, high-volume environment with established productivity and quality expectations.
• Standard schedule is Monday–Friday, 8:00 AM–5:00 PM.
• Overtime, evening hours, or occasional weekend work may be required based on business needs.
• Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions of the position.

Ideal Candidate

The ideal candidate is organized, accurate, dependable, and comfortable working in a fast-paced environment. This individual should take pride in producing high-quality work, meeting deadlines, and providing professional service while handling sensitive consumer information.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.