Transfer Center Specialist

Current Employees:

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Primary Location

Rapid City, SD USA

Department

RCH Transfer Center

Scheduled Weekly Hours

24

Starting Pay Rate Range

$16.57 - $20.71

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

In a Transfer Center role the Specialist will be the single point of contact for facilities/providers requesting transfer to a Monument Health hospital. The Specialist obtains patient information critical to determining the appropriate Monument Health provider and level of care while coordinating phone call between the referring and receiving providers. In the patient placement role, the Transfer Center Specialist will be responsible for facilitating patient flow within Monument Health, balancing bed requests with priority of need. This position works closely with referring hospitals, receiving hospital, and internal Monument Health physicians and caregivers. The specialist must demonstrate skilled customer focus while coordinating patient transfer.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

• Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.
• Responsible for working to improve relations with referring providers while interacting with multiple departments in order to ensure quality care to patients.
• Facilitates communications with referring and receiving providers.
• Follows up with referring and receiving providers to gather feedback and ensure a seamless process.
• Acts as a customer service representative taking appropriate steps to meet the needs of all callers.
• Maintains accurate and timely documentation relating to all calls.
• Scans documents into patient record.
• Escalates issues and communicates appropriately with Transfer Center CRN and/or Director as appropriate.
• Demonstrated ability to handle multiple tasks and remain flexible.
• Demonstrates knowledge of regulatory requirements including EMTALA.
• All other duties as assigned.

Additional Requirements

Required:

Experience - 1+ year clinical setting

Education - High School Diploma/GED Equivalent

Preferred:

Certification - Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT)

Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Nursing

Job Family

Nursing Support

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.