Job Description
Our associates celebrate lives. We celebrate our associates.
Responsible for the care, removal, and transport of deceased. Safely and courteously, drives company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.
JOB RESPONSIBILITIES
Removal
- Safely drives company owned professional vehicles to perform "first call" removals of deceased in accordance with local and state laws as well as company policies and procedures
- Follows processes for chain-of-custody, paperwork, and deceased identification
- Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
- For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression
- Enters deceased event information into proprietary software according to company procedures
- Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
Vehicle Maintenance
- Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
- Fuels vehicles as necessary
- Follows safety guidelines and expenditure processes
- Maintains personal protective and removal supplies in vehicles including cleaning products
- Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection
MINIMUM REQUIREMENTS
Education
- High School Diploma or equivalent
Licenses
- Current state/province issued driver's license with an acceptable driving record
Experience
- At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
Knowledge, Skills and Abilities
- Ability work schedule to support business needs including weekends and nights
- Ability to work on-call weekends, nights and holidays rotation
- Ability to lift up to 75 pounds; push/pull up to 200 pounds
- Ability to drive in hazardous, heavy traffic, and weather conditions
- Basic computer skills required
Postal Code: 48912
Category (Portal Searching): Operations
Job Location: US-MI - Lansing
Numbers & Facts
| Location | Lansing, MI |
| Industry | Health Care and Social Assistance |
| Company Size | 10,000 employees or more |
| Year Founded | 1962 |
About Company
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
Skills
- Business Supportunmatched
- Computer Skillsunmatched
- Corporate Policiesunmatched
- Customer Relationsunmatched
- Driver's Licenseunmatched
- High Tech Industryunmatched
- Hospitalunmatched
- Housekeeping/Cleaningunmatched
- Internet Searchunmatched
- On Callunmatched
- Reimbursementunmatched
- Reimbursement Guidelinesunmatched
- Schedule Developmentunmatched
- State Laws and Regulationsunmatched
- Vehicle Drivingunmatched
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