Transitional Care Coordinator (Field Based)

Join Our Compassionate Team at Grace Healthcare Services

Position: Transitional Care Coordinator

Location: RWJ New Brunswick Campus

Schedule: Mon-Fri 8:30am-5:00 pm

About Grace Healthcare Services

At Grace Healthcare Services, we believe hospice care is more than a service- it''s a calling. Our team is built on compassion, dignity, and respect for our patients and their families during life''s most tender moments. Founded by a group of dedicated hospice professionals, we are committed to providing the highest level of care to those we serve. If you''re looking for a meaningful career where you can make a real impact, we invite you to join our team. We are committed to educating consumers and serving patients and families with the utmost dignity and grace.

Role Overview: The Transitional Care Coordinator (TCC) serves as a support professional to work with families as they consider hospice care. This role works with the Business Development and clinical teams to ensure exemplary patient and family experience while transitioning to hospice care.

Key Responsibilities:

• Provide compassionate education on hospice philosophy, benefits, services and levels of care.
• Conduct bedside or virtual meetings with patients and families to assess needs and address concerns.
• Respond promptly to new referrals and collaborate with referral sources, community liaison and clinical team.
• Support families through the consent and admission process.
• Track referral patterns, conversion trends, and non-admission reasons.
• Follow pending patients through to admission.

Qualifications:

• Bachelor''s degree in healthcare, social work, nursing or health related field preferred.
• Minimum 2 years of experience in hospice, palliative care, hospital discharge planning or case management.
• Strong understanding of hospice eligibility and transitions of care.
• High attention to detail and follow-through
• Exceptional interpersonal communication and customer service skills