Transportation Agent

Job Description:

JOB OVERVIEW

The Transportation Agent will work with transportation partners to review status on open move requests and enter event dates and comments in internal systems.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Proactively communicate delays, industry trends, and weather impacts
• Follow up with vendors to obtain quotes and present them to internal/external customers via system processes, including prioritizing quote requests for vehicles being purchased by Wheels Stock Buyers.
• Obtain condition reports after vehicles are picked up by the vendor and work with the internal Account Manager to address any issues, such as damage and expired plates.
• Host, or participate in, weekly conference calls with vendors to address open items, challenges, performance metrics, and service vendor/license and title delays.
• Address customer feedback directly with the vendor and escalate internally, as-needed
• Respond to inquiries on status from all areas of the business through email, CRM tool, and Teams message.
• Process vendor invoices, including validating charges, classifying vendor service descriptions to the appropriate internal category, and auditing to avoid payment duplication.
• Assist internal teams with high volume transportation project setup and execution.

LEADERSHIP RESPONSIBILITIES

• This position has no managerial responsibilities.

COMPETENCIES - SKILLS

• Prioritization and Digital Organization
• Communication
• Problem Solving
• Computer Proficiency
• Microsoft Office 365
• Detail Oriented
• Time Management

EDUCATION AND EXPERIENCE

• High School Diploma or GED required-Associate or Bachelor Degree preferred
• One (1) to three (3) years of experience in an office environment
• Logistics background preferred

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity - Always act with integrity and honesty.
• One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success - Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver - Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter - Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Georgia or Illinois and operates in a professional office environment.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: No Travel required for this position
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.