Summary:
The Transportation Coordinator is responsible for transporting residents in community owned vehicles in a safe, secure, and timely manner. She/he provides an outstanding customer experience to residents and families to ensure a high level of satisfaction.
Essential Functions:
Transports residents to and from medical appointments, activities, and shopping errands using the community owned vehicle.
Reads the transportation schedule daily and assures scheduled appointments can be met.
Partners with Program Director and other managers to schedule appointments for residents as needed.
Communicates effectively and timely if unable to make scheduled resident appointments.
Available for unscheduled transportation needs in an emergency.
Monitors resident activity and alerts staff when assistance is necessary to ensure resident safety.
Completes routine vehicle inspection checks and informs Program Director and/or Executive Director of any maintenance problems or safety issues that need to be addressed.
Ensures community vehicles are clean and tidy.
Is thoroughly familiar with fire, missing persons, and other emergency procedures.
Follows community policy and procedures detailed in fire and disaster plans.
Participates in department meetings as scheduled.
Completes required monthly in-services.
Completes other duties that are assigned by management team.
Compliance & Safety:
Follows emergency procedures as trained and instructed.
Understands safety practices and procedures including the safe operations of wheelchairs, lifts, and other assistive devices.
Refrains from using cellular phones while transporting residents except during emergency situations. Understands that texting is strictly prohibited while operating a community vehicle.
Ensures residents are safely secured in community vehicles before operating the vehicle.
Communication:
Displays a professional and pleasant demeanor with residents, associates, families and the greater community.
Represents the community and company favorably in all interactions.
Communicates respectfully and effectively with supervisor and other associates.
Advises supervisor and appropriate manager in any changes in physical and mental health of resident immediately.
Education/Experience/Licensure/Certification:
High school diploma or equivalent required.
Has current Class F state drivers license.
Maintains clean driving record.
Demonstrates experience in a driving position.
Able to operate van lift and to follow instructions.