Dispatcher/Coordinator
A Transportation Dispatcher is responsible for ensuring that all loads are delivered safely and on time. Their responsibilities also include invoicing the product, so all documents are in the driver's possession at time of departure.
As a Transportation Dispatcher, you will be responsible for day-to-day execution of operations and administrative duties associated with critical performance and compliance processes. You will ensue operational excellence in terms of service, health and safety, quality, food defense, and compliance with all legal requirements and internal policies.
You will work collaboratively with key internal and external (third-party logistics vendors) business partners to ensure effective communication, timely solutions, and seamless execution across the supply chain.
How You Will Contribute:
- Ensure adherence to the following policies: Employee Safety, Food Safety, Good Manufacturing Practices (GMP's), FMCSA, DOT
- Manage work assignments, HOS, DQ documents and driver scheduling to ensure proper coverage so on-time and transportation targets are met while keeping safety and compliance at top of mind
- Monitor loads and proactively identify and address risks to ensure on-time delivery. Communicate and provide timely updates to customers and other key stakeholders.
- Verify that the drivers have all the tools and documents needed to successfully complete their trips
- Monitor and update reports and time records to ensure accuracy
- Review DVIR's to ensure that the equipment is maintained, and preventative maintenance is scheduled
- Support OTR operations by managing temperature compliance and communicating with the brokers and drivers to ensure on-time delivery and FSQA requirements are met
- Support with invoicing orders to ensure accuracy and on-time departure
- Manage Proof of Delivery and BOL compliance and filing to reduce customer claims and credit requests
- Other duties as assigned
What You'll Bring:
- Knowledge of Transportation Industry
- Must have ability to make decisions and solve problems
- Must have a working knowledge of MS Office with emphasis on Excel and Word
- Must be willing to learn new systems (Microsoft D365)
- Have the ability to work night (5pm – 3am)
- Long periods of sitting, standing, and exposure to heat and cold, can be expected
- Able to communicate effectively in English, verbally and in writing and apply principles of good customer service to supervisors, peers, subordinates, and clients