Transportation Management Center Operations Manager

WSP is currently initiating a search for Transportation Management Center Operations Manager!

Position Summary

The Operations Manager is responsible for the overall management and day-to-day operations of the Hudson Valley Transportation Management Center (HVTMC). This position oversees operations staff and works closely with the NYSDOT TMC Director and regional transportation, emergency response, and partner agencies to ensure effective 24/7/365 TMC operations. The position reports directly to the NYSDOT TMC Director.

Key Responsibilities

• Manage and oversee daily TMC operations and operations staff.
• Supervise, schedule, train, and evaluate TMC staff.
• Ensure appropriate staffing and operational coverage for 24/7/365 operations.
• Maintain quality assurance of TMC operations and staff performance.
• Monitor operational performance, identify opportunities for improvement, and report them to NYSDOT.
• Develop, review, and update operational procedures, protocols, standard operating procedures (SOPs), and other operational support materials.
• Coordinate with NYSDOT, regional transportation agencies, public safety agencies (police, fire, and emergency medical services), and other regional operational partners.
• Support contract administration, operational reporting, and training activities.
• Respond to significant operational or staffing issues as required.

Minimum Qualifications

• Bachelor's degree in a relevant field with a minimum of three (3) years of qualifying experience; OR a minimum of five (5) years of relevant full-time experience.
• Minimum of five (5) years of management experience on projects with an annual value of at least $500,000.
• Experience in TMC, traffic, transportation, dispatch, military, public safety, or 911 operations.
• Experience supervising and training a minimum of fifteen (15) employees.
• Strong written, verbal, organizational, and interpersonal skills.
• Proficiency with Microsoft Office applications, spreadsheets, and databases.
• Ability to respond to operational issues in a 24/7/365 environment.
• Valid driver's license.

Preferred Qualifications

• TMC/Traffic Operations Center management experience.
• Experience managing 24/7/365 operations.
• Experience with performance measures, data analysis, and operational reporting.
• Strong leadership and client relationship skills.
• Experience working with public safety agencies, and transportation service providers.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary : $100,000 - $150,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

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