Overview:
The Transportation Manager oversees the daily transportation operation, including dispatch, driver check-in/check-out, and route coverage. This role is responsible for supporting day-to-day operations, staffing, service levels, and communication between drivers, dispatch, and management teams to help ensure deliveries are completed safely and efficiently.
Responsibilities:
- Oversee the day-to-day transportation operation, including dispatch, driver check-in/check-out, and route coverage.
- Make sure deliveries are completed safely, on time, and according to company standards.
- Monitor staffing, schedules, labor hours, and overtime to support daily operational needs.
- Work with routing, warehouse, and dispatch teams to resolve operational and service issues.
- Handle driver concerns, delivery delays, customer issues, and other situations that come up during the shift.
- Follow up on service failures, delivery mistakes, customer complaints, credits, and returns.
- Provide support, direction, and coaching to drivers and transportation employees as needed.
- Assist with accident reviews, investigations, and documentation related to operational incidents.
- Ensure employees follow company policies, safety procedures, and DOT regulations.
- Maintain communication with drivers, dispatch, supervisors, and management throughout the day.
- Help ensure the operation is properly staffed and supported based on business needs.
- Support a positive and professional work environment within the department.
- Perform other related duties as assigned.
Requirements:
- Strong understanding of transportation operations, dispatch, and DOT regulations.
- Strong prioritization and problem-solving skills in a fast-paced environment.
- Ability to make independent decisions in line with company policies and procedures, ensuring timely and consistent application.
- Ability to multitask and work independently in a fast-paced environment.
- Valid driver's license.
- Proficiency in English is required; Spanish is a plus
Education and Experience:
- Bachelor's degree in a relevant field is preferred, or equivalent experience in a managerial role (minimum 3 years).
- At least 2-3 years of direct leadership experience overseeing transportation operations.
- Prior experience managing dispatch, routing, or delivery operations in a fast-paced environment.
- Experience working in food distribution, warehouse, or cold chain operations is a plus.
- Prior experience in a transportation environment.
Technology Skills:
- Proficiency in using TMS software to optimize routing, scheduling, and overall transportation logistics.
- Familiarity with dispatch operations software for tracking shipments, and monitoring vehicle status.
- Ability to use data analysis tools (e.g., Excel, Power BI software) to analyze performance metrics and drive decision-making.
- Experience using GPS and routing tools.
- Experience with fleet management systems to monitor vehicle maintenance, and driver performance.
- Familiarity with mobile applications used for tracking shipments and communication with drivers.
- Knowledge of software tools for monitoring compliance with safety regulations and DOT requirements.
- Proficiency in Microsoft Office applications Word, Teams, Excel, and PowerPoint, for reporting and presentations.
- Experience with Kronos UKG, SMG, Ortec, Samsara and Intellishift is a plus.
Work Environment:
- Ability to walk and stand for long periods.
- Must be able to bend, lift, twist, climb, and navigate stairs.
- Must be able to lift at least 50 lbs.
- Ability to work in a cold environment.
- Operate company vehicles to monitor and assess operations.
- Ability to communicate clearly and effectively.
- Must be well-organized and able to manage tasks efficiently.
- Willingness to work extended hours, weekends, and holidays as needed.
- May occasionally need to travel to other operating companies or the corporate office for training or business purposes.
- Regularly required to talk and listen as part of daily tasks.
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About Baldor
Since our beginnings as part of the iconic Greenwich Village retail store, Balducci's, Baldor has upheld its original promise-to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.
Benefits
Baldor is committed to supporting the well-being, stability, and long-term success of our employees. We offer a comprehensive and competitive benefits package, including:
- Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
- Company-Paid Medical, Dental & Vision Coverage
- 401(k) Plan with Company Match
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability Coverage
- Employee discounts on Baldor products
- Commuter Benefits
- Career growth and development opportunities
Note: Benefits may vary based on position and employment status.
Join Our Team
If you want to make an impact at a rapidly growing organization, we'd love to meet you. Apply today and help shape the future of specialty food distribution with Baldor!