Transportation Specialist - A Shift

The Transportation Specialist coordinates timely pickups and deliveries, monitors driver and asset performance, manages attendance and equipment assignments, maintains accurate transportation management system records, and communicates effectively with drivers, customers, and internal leadership. The role also works closely with the engineering team to address capacity needs, resolve service issues, and support operational efficiency.

Key Responsibilities

Driver and Asset Operations – Oversee the daily activities of assigned Class A CDL drivers, including attendance, equipment assignments, route status, uniform compliance, and the coordination of timely pickups and deliveries.

Safety and Regulatory Compliance – Monitor and enforce compliance with DOT and Federal Motor Carrier Safety Regulations, Hours of Service requirements, OSHA standards, C-TPAT best practices, company policies, and established safety procedures.

Driver Performance Management – Monitor driver performance, including ELD compliance, shipment-detail compliance, speeding, route adherence, on-time pickup and delivery, and Hours of Service compliance.

Performance Monitoring and KPI Management – Track established performance indicators, including:

• Loaded-mile percentage
  
• On-time service
  
• Asset utilization
  
• Scanning accuracy
  
• Deadhead and bobtail avoidance
  
• Dwell-time reduction
  
• Transportation management system accuracy
  

Capacity and Service Planning – Work closely with drivers and the engineering department to execute network driver-capacity plans, address short- and long-term capacity imbalances, and support customer service commitments.

Attendance and Employee Relations – Support driver attendance tracking and carry out coaching, corrective action, or disciplinary processes in alignment with management direction and company policy.

Customer and Stakeholder Communication – Provide timely and professional communication regarding customer inquiries, service issues, and operational resolutions to customers, shippers, suppliers, drivers, and company leadership.

Documentation and Recordkeeping – Ensure departmental forms, reports, and supporting documentation are completed accurately and submitted within established deadlines.

Technology and Reporting – Use transportation and operational systems such as TMW or related TMS platforms, Samsara, PeopleNet, SpeedGauge, PC*Miler, Inventory in Motion, Time Clock Management, TracKing, SkyBitz, and SSRS reporting tools.

Cost and Environmental Stewardship – Manage operations with a focus on cost efficiency, waste reduction, reduced idle time, asset utilization, fuel conservation, and minimizing carbon emissions while maintaining safety, quality, and customer-service standards.

Team Leadership and Development – May supervise assigned drivers by prioritizing work, assigning responsibilities, providing coaching, evaluating performance, addressing employee concerns, supporting engagement, and assisting with interviewing, hiring, safety, and training activities.

Process and Standards Compliance – Maintain detailed knowledge of applicable operational processes and support company standards associated with ISO 9001, ISO 14001, and ISO 45001 certification programs.

Requirements

Education and Experience

• Associate’s or bachelor’s degree in management, business, logistics, transportation, or a related field required.
  
• Minimum of three years of related supervisory experience required.
  
• Transportation or logistics industry experience preferred.
  

Technical Skills

• Demonstrated proficiency with Microsoft 365, including Excel, Word, PowerPoint, SharePoint, Teams, and OneDrive.
  
• Experience with transportation management systems such as TMW or McLeod preferred.
  
• Ability to accurately maintain transportation records, analyze operational information, and use reporting tools to support decision-making.
  

Regulatory Knowledge

• Knowledge of DOT regulations and Federal Motor Carrier Safety Regulations preferred.
  
• Knowledge of C-TPAT requirements and transportation safety practices preferred.
  
• Ability to comply with company, DOT, OSHA, environmental, and safety requirements.
  

Leadership and Decision-Making

• Ability to coach and mentor drivers while maintaining accountability and enforcing company policies.
  
• Ability to manage multiple priorities and meet deadlines in a fast-paced operating environment.
  
• Strong judgment, integrity, work ethic, organizational ability, and attention to detail.
  
• Ability to identify underlying issues, resolve operational problems, and respond effectively to changing conditions.
  

Communication Skills

• Excellent verbal, written, and interpersonal communication skills.
  
• Ability to communicate effectively with drivers, customers, coworkers, leadership, and the public.
  
• Ability to prepare detailed reports, correspondence, and operational documentation.
  

Licensing and Work Requirements

• Valid Class D driver’s license required.
  
• Must be eligible for coverage under applicable company motor-vehicle insurance policies.
  
• Overtime, weekend, and holiday work may be required based on operational needs.
  
• Must be able to lift, push, or manage equipment and supplies weighing up to 25 pounds.
  

Benefits

• Competitive pay and 401(k) matching
  
• Section 125 Pre-Tax Benefit Plan
  

• Comprehensive medical, dental, and vision coverage
  
• Health Savings Account (HSA) option
  
• 24/7 virtual healthcare through Teladoc & Telehealth Services
  
• Wellness programs for chronic conditions, including diabetes and cancer support
  
• Employee Assistance Program (EAP) for mental health, legal, and financial resources
  

• Life & AD&D Insurance
  
• Short-Term & Long-Term Disability Insurance
  
• Critical Illness, Accident, & Hospital Indemnity Insurance
  

• Paid time off (PTO)
  
• Paid holidays and training
  
• Professional development and career advancement opportunities
  
• Employee engagement programs
  
• Referral program with incentives up to $2,500 (Eligibility excludes Temporary Employees, Managers, Assistant Managers, Talent Acquisition, Safety and Driver Supervisors, and Human Resources.)