Trauma Process Improvement Navigator - RN or LPN

Job Summary

Responsible for supporting trauma program performance improvement initiatives while providing administrative coordination to ensure efficient daily operations. This role collaborates with the clinical and leadership teams to improve the quality of trauma care encompassing all areas and disciplines of the hospital that participate in the management of the injured patient ensuring compliance with regulatory standards and streamline workflows.

Responsibilities

• Assist in trauma performance improvement (PI) activities, including data collection, case review, and tracking of quality metrics
• Support the development, implementation, and evaluation of process improvement initiatives within the trauma program
• Maintain trauma registry data and ensure accuracy, completeness, and timely submission
• Coordinate multidisciplinary meetings (e.g., PI meetings, morbidity & mortality reviews) including agenda preparation, minutes, and follow-up actions
• Maintains secure and confidential documentation of all PI activities, including patient performance improvement files, minutes of peer review and process improvement meetings.
• Monitor compliance with trauma verification standards (e.g., ACS or state requirements)
• Maintains organized electronic and paper files (confidential as applicable), including program documents, contact lists, and required regulatory/ACS readiness materials
• Identify trends, variances, and opportunities for improvement using data analysis
• Assist with policy and protocol development, updates, and staff education
• Provide administrative support such as scheduling, report generation, document management, and communication coordination
• Serve as a liaison between clinical staff, leadership, and external stakeholders related to trauma program activities; routes request and escalates issues as needed.
• Maintain and document all applicable required education.
• Maintain and document all applicable required education.
• Demonstrate positive customer service and co-worker relations.
• Comply with the company's attendance policy.
• Participate in the continuous, quality improvement activities of the department and institution.
• Perform work in a cost-effective manner.
• Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
• Perform work in alignment with the overall mission and strategic plan of the organization.
• Follow organizational and departmental policies and procedures, as applicable.
• Perform related duties as assigned.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.

Education

Graduate of LPN or RN program

Credentials

• Registered Nurse or Licensed Practical Nurse (Required)

Work Schedule: Days

Status: 40 hrs per pay

Location: General Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lauren R. Lane lauren.lane@vandaliahealth.org