Travel Center Customer Service Representative

Career Center
  • Placerville, California
    30+ days ago

    Job Description

    DUTIES AND RESPONSIBILITIES

    Provide excellent customer service.  Example: If two employees are on duty and only one is running a cash regis¬ter while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immedi¬ately in order to provide fast and friendly service to the custom¬er.

    • Complete all shift duties as assigned.
    • All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
    • Follow company policies regarding cash control, proper safe operation.
    • Follow correct vendor check-in procedures.
    • Complete all end of shift paperwork.
    • Pay immediate attention to any spill or other hazardous condi¬tion.
    • Other duties may be assigned from time to time by the Store Manager.

     

    QUALIFICATION REQUIREMENTS

    • Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
    • Pass all required training including alcohol, tobacco, UST and food handler testing.
    • Eighth-grade level math competency in order to make change, complete shift re¬ports, and account for numbers of a variety of products during vendor check-in.
    • Sufficient visual acuity to check identification. 
    • Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
    • Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, etc. at least once per shift.
    • Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 degrees up to 30 minutes at a time.

    Performance Indicators:

    • Cash variances.
    • Site standards.
    • Customer service.
    • Commitment to the store and team.

    Numbers & Facts

    LocationPlacerville, California
    Websitehttp://www.redhawkcasino.com

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