Job Summary
SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You'll be the primary point of contact for members, health plans, and vendors-balancing accuracy, efficiency, and empathy in every interaction.
Key Responsibilities
Coordinate Medical Travel
- Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members' medical needs.
Authorization Management
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
Member Support
- Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.
Vendor Relations
- Build and maintain positive partnerships with lodging, transportation, and meal service providers.
Data & Reporting
- Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements.
Productivity & Quality
- Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
Flexibility
- Adapt to changes in travel schedules and unforeseen circumstances while ensuring members' needs remain the priority.
Required Qualifications
- High school diploma or equivalent.
- 1+ year experience in travel coordination or similar logistics-based role.
- 1+ year experience in a high-volume inbound call center or customer service environment.
- Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
- Knowledge of cost tracking, budgeting, or service expense management.
- Typing speed of at least 35 WPM.
Preferred Qualifications
- Some college coursework or degree in hospitality, business, or related field.
- Familiarity with Medicaid NEMT guidelines.
- Bilingual (Spanish preferred).
Mindset and Values We're Looking For
- Strong problem-solving and decision-making skills under pressure.
- High emotional intelligence and empathy when supporting vulnerable populations.
- Excellent communication (verbal and written) across phone, email, and documentation.
- Ability to work independently and collaboratively with health plans, vendors, and internal teams.
- Cultural competence and sensitivity in working with diverse populations.
- Strong organizational skills with ability to meet deadlines consistently.
Benefits
We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
- Competitive salary, annual bonus opportunities, and equity options
- Remote with flexible hours
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
- Career growth and development opportunities in a mission-driven organization
SafeRide Summary
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.