Travel Guest Services Supervisor

Ultimate Staffing Services

Edina, Minnesota

$60,000–$70,000
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Job Description

Guest Services Supervisor

Location: Edina, MN
Schedule: Monday-Friday | 8:30 AM-5:00 PM
Pay: $65,000-$70,000

Are you a customer service leader who enjoys coaching teams and creating exceptional customer experiences? We're seeking a Guest Services Supervisor to lead a service-focused team, oversee daily call center operations, and drive employee performance and customer satisfaction.

What You'll Do

Lead and develop a customer service/call center team.
Coach, train, and motivate employees to deliver outstanding service.
Monitor performance, reporting, scheduling, and quality standards.
Resolve escalated customer concerns and improve processes.
Partner with leadership to ensure operational success.

What We're Looking For

3+ years of call center or customer service leadership experience.
Strong communication, problem-solving, and organizational skills.
Experience managing team performance and customer satisfaction.
Travel industry experience preferred.

If you're a hands-on leader who thrives in a fast-paced environment and enjoys building high-performing teams, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Numbers & Facts

Location	Edina, Minnesota
Salary	$60,000–$70,000

Skills

Call Center Evaluationunmatched
Call Center Operationsunmatched
Call Centersunmatched
Coachingunmatched
Communication Skillsunmatched
County Ordinancesunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Hospitality and Tourismunmatched
Leadershipunmatched
Operationsunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Managementunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Quality Metricsunmatched
Service Deliveryunmatched
Staff Motivationunmatched
State Laws and Regulationsunmatched
Team Lead/Managerunmatched
Travel Industryunmatched

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