Position Summary
We are seeking an experienced and results-driven Treasury - Collections Specialist to support our accounts receivable and collections operations within the insurance industry. This role requires excellent communication and advanced Excel skills.
The ideal candidate will ensure timely collection of outstanding balances while maintaining compliance with applicable regulations and fostering positive client relationships.
Key Responsibilities
- Assist with day-to-day collections process for insurance premiums, fees, and receivables
- Execute collections strategies to reduce delinquency and improve cash flow
- Monitor and analyze aging reports, actively working to resolve past-due accounts
- Collaborate with internal teams (billing, underwriting, customer service) to resolve discrepancies
- Prepare and present reports, forecasts, and performance metrics to leadership
- Identify process improvements and implement efficiencies within the collections workflow
- Train, mentor, and supervise collections staff (if applicable)
Required Qualifications
- Associate's degree, Accounting, Business Administration, or related field (or equivalent experience)
- Strong knowledge of collections laws, compliance standards, and risk management practices
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting)
- Excellent verbal and written communication skills, with the ability to handle sensitive conversations professionally
- Strong analytical thinking and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environmen
Preferred Qualifications
- Familiarity with insurance billing systems and reporting platforms
- Hands-on experience in a collections environment
- 5+ years of collections experience, preferably within the insurance or financial services industry
- Demonstrated experience handling legal aspects of collections, including working with attorneys or legal recovery processes
Key Competencies
- Strategic Thinking
- Negotiation & Conflict Resolution
- Attention to Detail
- Regulatory & Legal Awareness
- Data Analysis & Reporting
- Customer Relationship Management
Work Environment
- Office environment with 8 am to 5 pm, weekday schedule
- Occasional interaction with external legal partners and agencies
Why Join Us
- Competitive compensation and benefits package
- Opportunity to impact financial performance and operational efficiency
- Collaborative and professional work environment