Treasury Svc Spec

The TSS I is responsible for analyzing customer activity to determine how best to deliver treasury services and products. Responsible for implementing, training, and supporting all treasury services and products, enhancing client relationships, finding solutions to clients' problems, and following up to maximize client satisfaction.

*Candidates with additional experience may be considered for a higher level.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Assists leadership and the Relationship Managers (RMs) by providing day-to-day services to clients. Resolves client issues and performs administrative services for treasury products/services (i.e. internet banking, deposit connection/DLM, CDARS/ICS, Commercial Credit cards, Commercial/Consumer debit cards, Cass One Source Payables, Touchpoint, gift cards, check and deposit slip orders, CD renewals and notices, etc.). Serves as backup to other treasury services team members.
• Reviews deposited items through Directlink Risk Review in a timely manner, following established fraud detection and escalation procedures.
• Processes all credit/debit card disputes utilizing an online system or contacts the product vendor to place card in a block status, notifying clients of credit card fraud and card blocks. Researches transaction authorizations and declines.
• Performs routine financial transaction processing, including assisting with account openings and closings in coordination with other departments.
• Responds to client inquiries and problems using internal and external resources to find solutions; follows up with clients, ensuring their needs and expectations have been met and optimal satisfaction has been achieved. Offers solutions to help clients become more efficient.
• Creates and fosters client relationships by becoming familiar with the operations and practices of the clients' business prior to implementing and servicing treasury management products/services.
• Obtains agreements and other required documentation necessary to remain compliant with Federal Banking Regulations, company policies and procedures.
• Implements new products and services, following up with clients to confirm applications and services have been implemented according to client specifications and are being used correctly.
• Trains the client on use of the treasury services via phone, Microsoft Teams or when needed at the client's site.
• Communicates and works with other departments to maintain high levels of service.
• Receives and processes payment instructions from clients. Researches and resolves payment discrepancies.
• Processes daily maintenance reports for MTSS to review and validate new account and new signer information.
• Obtains required approval for treasury products/services involving credit exposure. Monitors existing accounts with assigned RM for continued appropriateness of credit exposure.
• Participates in customer contact by making joint calls with the management and/or the RM.
• Makes management aware of problem conditions that require additional attention or possibly threaten the account relationship.
• Processes requests from U.S. government entities and other third parties. Reviews requests to ensure compliance with federal and state banking laws. Responds to requests by obtaining the information needed.
• Other duties as needed or assigned.

• Strong, well-developed interpersonal skills in order to work effectively with clients and internal staff.
• Ability to follow procedures, resolve routine issues, and escalate more complex matters appropriately.
• Basic knowledge of banking services and products.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical solutions.
• Proficient in various computer programs including Microsoft Office (Word, Outlook, Excel).
• Must have general knowledge of federal and state regulations as applicable to the banking industry.
• Well developed organization skills in order to handle multiple tasks simultaneously.
• Must be able to perform under pressure.

• Bachelor's degree in business administration or related field is preferred, or equivalent combination of education and experience.
• 1-3 years of banking experience or related equivalent to include direct customer contact, sales and operations preferred.
• Previous exposure to treasury management products preferred.