Treatment Coordinator

Old Settlers Dental is seeking a friendly, motivated, and experienced Treatment Coordinator to join our team in Round Rock, TX. We are a modern, patient-focused practice dedicated to providing exceptional care and an outstanding patient experience. This role is ideal for someone who enjoys building relationships with patients, helping them understand their treatment options, and supporting them throughout their dental journey.

As a Treatment Coordinator, you will serve as a key liaison between our providers and patients, ensuring treatment plans are clearly presented, financial arrangements are understood, and patients feel confident moving forward with their care. If you thrive in a fast-paced environment, have strong communication skills, and are passionate about helping patients achieve healthier smiles, we'd love to hear from you.

Why Join Old Settlers Dental?

• Modern, state-of-the-art dental practice
• Supportive and team-oriented culture
• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Paid time off and paid holidays
• 401(k) options
• Bonus opportunities
• Positive work environment focused on patient care and professional growth

Key Responsibilities

• Present treatment plans and explain recommended procedures, benefits, and financial options to patients
• Help patients understand insurance coverage, estimated costs, and payment arrangements
• Coordinate treatment scheduling to maximize patient convenience and office efficiency
• Build strong relationships with patients through exceptional customer service and communication
• Answer incoming calls and assist patients with scheduling, treatment questions, and office information
• Verify insurance benefits and assist with billing-related inquiries
• Collaborate closely with doctors and clinical team members to ensure seamless patient care
• Maintain accurate patient records and documentation
• Support front office operations, including scheduling, patient communications, and administrative tasks
• Create a welcoming and professional first impression for every patient

Qualifications

• Minimum of 2 years of dental office experience in a Treatment Coordinator or similar role
• Experience in presenting treatment plans and discussing financial arrangements with patients
• Knowledge of dental insurance, billing, and scheduling procedures
• Strong computer skills; experience with dental practice management software preferred
• Excellent verbal and written communication skills
• Professional, organized, and detail-oriented
• Ability to multitask and work efficiently in a fast-paced environment
• Strong customer service mindset with a positive and compassionate approach
• Experience answering multi-line phone systems
• Bilingual in English and Spanish is preferred, but not required

Ideal Candidate

Our ideal candidate is warm, confident, and relationship-focused. You enjoy helping patients feel comfortable and informed, have a strong understanding of dental office operations, and take pride in delivering an exceptional patient experience from the first phone call through treatment completion.