Triage / Root Cause & Development Engineer Automotive Infotainment & Connectivity

Auburn Hills, MI

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4 days ago

Job Description

Job Title: Triage / Root Cause & Development Engineer Automotive Infotainment & Connectivity
Job Location: Auburn Hills, MI
Job Duration: 6 months on W2

Description:
The Triage / Root Cause & Development Engineer is responsible for end-to-end investigation, reproduction, root-cause identification, and software-level resolution of complex automotive infotainment and connectivity issues reported from customer vehicles, warranty claims, validation fleets, and production programs.
This role combines system-level triage, embedded software debugging, log analysis, source-code analysis, and hands-on development capability. The engineer is expected to drive an issue from customer symptom through technical root cause, corrective action, and validation.
The role requires strong cross-domain knowledge across Android Automotive / Android infotainment, embedded software, vehicle networks, connectivity, audio, projection, USB, power management, OTA/FOTA, and vehicle interfaces.
The role requires an engineer who can bridge development, integration, validation, field quality, and warranty engineering and independently drive high-impact issues to technical closure..

Core Responsibilities
1. Customer Issue Triage & Root Cause Analysis

Analyze customer complaints, warranty claims, and field incidents
Translate customer symptoms into reproducible technical failure scenarios.
Build chronological event timelines using logs from multiple system domains.
Identify the first point of deviation from expected system behavior.
Determine whether the issue originates from:
Application / HMI
Android Framework / Services
Middleware / HAL
Linux / Kernel
MCU / Vehicle interface
Network / external ECU
Develop hypothesis-driven investigation plans and validate root cause with evidence.
Distinguish primary root cause from secondary symptoms or recovery behavior.
Perform read-across analysis across software versions, vehicle variants, and programs.
Support critical warranty, customer escalation, and warroom activities.
Typical issues may include(but not limited to):
HU restart, freeze, ANR, crash, or black screen
Delayed startup / display activation
Audio loss, volume, routing, or source-switching issues
CarPlay / Android Auto failures
Bluetooth, Wi-Fi, cellular, Ethernet, or USB issues
VHAL / CAN signal processing failures
Power-state / suspend-resume problems
OTA / FOTA update failures
Navigation, cluster, or HMI synchronization issues

2. Source Code Analysis & Development

Review C, C++, Java, Android, Linux, or QNX source code associated with the failure
Trace execution from application through framework, middleware, HAL, kernel, and vehicle interfaces
Correlate runtime logs with source-code execution paths.
Identify defects such as:
Race conditions
Incorrect state handling
Timeout / retry failures
IPC / Binder failures
Synchronization issues
Memory/resource problems
Develop corrective software patches or prototype fixes where applicable.
Add diagnostic logging or instrumentation to isolate intermittent failures.
Support code review, regression assessment, and fix validation.
The engineer is expected to provide code-level corrective recommendations, not only identify the suspected component.

3. Vehicle & Bench Reproduction

Reproduce issues using:
Production/development vehicles
Infotainment benches
HIL/VHIL systems
Component-level test setups
Validate software level, vehicle configuration, coding, and calibration.
Simulate ignition, sleep/wake, suspend/resume, remote start, and other vehicle states.
Reproduce intermittent and timing-sensitive conditions through controlled testing.
Compare failed behavior with known-good systems.
Validate corrective fixes under original failure conditions.

4. Log, Trace & Diagnostic Analysis

Capture and analyze data including:
Android logcat / bugreport / dumpsys
ANR traces / tombstones / native crashes
dmesg / kernel logs / pstore / ramoops
CAN / CAN-FD / LIN traces
Automotive Ethernet
MCU and vehicle logs
Wi-Fi / Bluetooth / cellular traces
USB enumeration and power-control logs
TCP/IP and packet captures
Typical tools include:
ADB, Linux shell, tcpdump, Wireshark, CANoe/CANalyzer, GDB, Git/Gerrit, Jira, Jenkins, Android Studio, ip, netstat/ss, and diagnostic utilities.
The engineer must be able to correlate events across multiple ECUs and logging sources into a single end-to-end failure sequence.

Qualifications

Minimum Qualifications
Bachelor s or Master s degree in Computer Science, Computer Engineering, Electrical/Electronics Engineering, Embedded Systems, or a related technical discipline.
5+ years of hands-on experience in embedded software development, automotive infotainment, system integration, debugging, or technical root-cause analysis.
Strong programming and debugging skills in C/C++ and/or Java, with the ability to review existing code, trace execution paths, and develop or recommend corrective software changes.
Hands-on experience debugging Android, Embedded Linux, and/or QNX-based systems.
Strong understanding of embedded system fundamentals, including process/thread behavior, IPC, synchronization, state machines, watchdogs, crash handling, and system startup/shutdown.
Working knowledge of automotive communication and diagnostics, including CAN/CAN-FD, UDS, Automotive Ethernet, ECU communication, and vehicle integration.
Understanding of vehicle power-state management, including ignition, startup/shutdown, sleep/wake, suspend/resume, and related ECU interactions.
Proven ability to analyze and correlate complex system logs, traces, crash data, and software execution sequences across multiple components.
Strong troubleshooting skills with the ability to distinguish software, hardware, configuration, integration, and timing-related failures.
Ability to develop hypotheses, identify required diagnostic evidence, reproduce issues, and independently drive complex technical problems from initial triage through validated root cause and closure.
Strong technical communication and documentation skills, with the ability to clearly present failure sequence, supporting evidence, root cause, corrective action, and validation results.

Preferred Qualifications

Experience with Android Automotive / Android infotainment platform development or debugging, including Android Framework and native components.
Hands-on experience with one or more Android platform areas such as CarService, VHAL, Binder IPC, HIDL/AIDL, Audio Framework/HAL, SystemServer, or native services.
Experience with automotive SoC/platform environments such as Qualcomm, Client, NXP, Renesas, or similar embedded platforms.
Experience integrating or debugging Apple CarPlay and/or Android Auto, including wired and wireless projection.
Strong knowledge of one or more connectivity domains, including Bluetooth/BLE, Wi-Fi, USB, TCP/IP networking, Automotive Ethernet, cellular, or telematics.
Experience troubleshooting automotive audio, multimedia, display/HMI, navigation, or power-management systems.
Experience with OTA/FOTA software update architecture, update engines, flashing, recovery, and failure analysis.
Exposure to AUTOSAR, MCU software, vehicle abstraction layers, or low-level ECU interfaces.
Experience with debugging tools such as ADB, Wireshark/tcpdump, CANoe/CANalyzer, Android bugreport/dumpsys, kernel logs, tombstones, and ANR traces.
Experience supporting warranty, field-quality, production, or customer escalation investigations.
Experience working cross-functionally with OEMs, Tier-1/Tier-2 suppliers, platform vendors, development teams, validation teams, and vehicle integration teams.
Demonstrated experience applying structured problem-solving methods such as 8D, 5-Why, Fault Tree Analysis, or hypothesis-driven debugging.

Numbers & Facts

Location

Auburn Hills, MI

Skills

8Dunmatched
Analysis Skillsunmatched
Androidunmatched
Application Frameworkunmatched
Automotive Engineeringunmatched
Automotive Industryunmatched
Automotive Repair and Maintenanceunmatched
Bluetoothunmatched
Bridge Buildingunmatched
C Programming Languageunmatched
C++ Programming Languageunmatched
Calibrationunmatched
Civil Engineeringunmatched
Code Reviewsunmatched
Communication Skillsunmatched
Computer Engineeringunmatched
Computer Programmingunmatched
Computer Scienceunmatched
Corrective Actionunmatched
Cross-Functionalunmatched
Customer Escalationsunmatched
Data Analysisunmatched
Data Collectionunmatched
Debugging Skillsunmatched
Debugging Toolsunmatched
Electrical Engineeringunmatched
Electronic Engineeringunmatched
Embedded Linuxunmatched
Embedded Softwareunmatched
Embedded Systemsunmatched
Ethernetunmatched
Failure Analysisunmatched
Halunmatched
Hardware Configuration Managementunmatched
Human Machine Interface (HMI)unmatched
Infotainmentunmatched
Javaunmatched
Kernel Programmingunmatched
Linux Kernelunmatched
Linux Operating Systemunmatched
Microcontrollerunmatched
Middlewareunmatched
Multimediaunmatched
Network Connectivityunmatched
OEM (Original Equipment Manufacturer)unmatched
Power Managementunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
QNX Operating Systemunmatched
Quality Engineeringunmatched
Root Cause Analysisunmatched
Signal Processingunmatched
Software Administrationunmatched
Software Architectureunmatched
Software Configuration Managementunmatched
Software Debuggingunmatched
Software Developmentunmatched
Software Validationunmatched
Startupunmatched
System Integration (SI)unmatched
System Start-Upunmatched
System-on-a-Chip (SoC)unmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Writingunmatched
Testingunmatched
USBunmatched
Vehicle Fleetsunmatched
Wi-Fiunmatched
Wireless Communicationsunmatched
Wireshark (Ethereal)unmatched
tcpdumpunmatched

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