Triage Supervisor, RN

POSITION TITLE:

Triage Supervisor, RN

DEPARTMENT:

Medical

REPORTS TO TITLE:

Clinical Nurse Practice Manager

LOCATION:

All counties, home clinic TBDSCHEDULE: Hybrid work schedule (remote and onsite work)PAY RANGE:$123,760.00 to $151,257.60, based on a 40 hour work week

DLSE/FLSA STATUS: ()

XExempt/Salaried position

____Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

YES

NO

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS (Prorated based on FTE)

• Medical, Dental, Vision Coverage

• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium

• 18 days of PTO (Vacation & Sick)

• 10 Paid Holidays + 1 Float Holiday

• 2% employer match with employee 4% Contribution 403(b) retirement plan

• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)

• CME

• Life & Accidental Insurance Coverage

• Employer contribution for Health Savings Account

• Flexible Spending Account (FSA) and Limited FSA Options

JOB SUMMARY/OVERVIEW: (summarize purpose/overview of this job):

The Triage Supervisor, RN is a dual-role clinical leader responsible for providing direct triage nursing services while overseeing the development, standardization, and daily operations of the organization's triage program. Serving approximately 75% in direct patient care and 25% in leadership activities, this position functions as a clinical expert and resource for staff and providers, ensuring safe, timely, and patient-centered care through evidence-based triage practices. The role leads the development of triage protocols, staff training and competency programs, quality improvement initiatives, and the expansion of triage services across all three counties to promote consistent access, clinical excellence, and operational efficiency throughout the organization.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

• The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. *

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING (state required or preferred)

• Education:

Accredited RN program or higher required.

Current unencumbered California Registered Nurse license required.

Current BLS/CPR certification required.

• Experience/Lived Experience:

Previous RN work experience in a triage setting preferred.

Managerial experience preferred

• Special Skills/Training:

Strong analytical and problem-solving skills are required.

Strong interpersonal and customer service skills required; must have the ability to work with a diverse population.

Strong verbal and written communication skills; Bilingual (English/Spanish) language preferred.

Strong computer and data entry skills required; electronic health record system preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (add or delete if necessary)

1.

Provide telephone, electronic, and in-person triage services, utilizing clinical judgment and evidence-based protocols to assess patient needs and determine appropriate levels of care

2.

Serve as a clinical resource and subject matter expert for triage staff, providers, and interdisciplinary care teams.

3.

Coordinate patient care, facilitate communication among providers and care teams, and support continuity of care across the organization.

4.

Deliver patient education and health coaching related to treatment plans, medications, preventive services, and chronic disease management.

5.

Ensure accurate, timely, and compliant documentation of all triage activities within the electronic health record.

6.

Provide day-to-day oversight of triage operations, including staffing support, workflow management, service coverage, and performance monitoring.

7.

Develop, implement, and maintain standardized triage protocols, workflows, clinical guidelines, and best practices to ensure consistency, quality, and regulatory compliance.

8.

Lead training, onboarding, competency validation, and ongoing professional development programs for triage staff.

9.

Drive the expansion and standardization of triage services across all counties, improving patient access, operational efficiency, and consistency of care delivery.

10.

Collaborate with clinical and operational leadership to identify opportunities for quality improvement, patient safety initiatives, workflow optimization, and enhance patient experience.

11.

Monitor key performance indicators, patient outcomes, response times, documentation quality, and satisfaction metrics, implementing corrective actions and improvement plans as needed.

12.

Promote a culture of clinical excellence, accountability, collaboration, continuous improvement, and patient-centered care while supporting organizational goals and strategic initiatives.

13.

Performs other duties as assigned.