Truck Service Advisor

Summit, South Dakota

7 days ago

Job Description

JOIN OUR TEAM AT COFFEE CUP TRAVEL PLAZAS TA EXPRESS!

At Coffee Cup Travel Plazas, our team is our most important guest!

This isn’t just a job—it’s an opportunity to grow, have fun, and be part of a team that values hard work, community, teamwork, efficiency, and autonomy. We create a positive, focused workplace where both our team and guests thrive!

Why Join Us?

We offer a variety of benefits designed to support you, whether you're just starting out or building a long-term career.

All team members enjoy:

Weekly pay
401(k) with company match
Paid Time Off
Premium pay for overnight shifts
Opportunities for wage increases (after certifications & annual merit review)
Scholarship opportunities for recent grads and children of team members (select locations)
Employee Assistance Program (EAP)
Coffee Cup Wellness Program
Team recognition rewards
Free birthday meal
50% shift meal discount
Referral bonuses
Years of Service gifts & bonuses
Free coffee & fountain drinks while on shift
Corporate Coaching for personal & professional growth

Extra Perks for Full-Time Team Members:

Company-sponsored health plan
Health Savings Account (HSA)
Vision, Dental, & Life Insurance
Flexible Spending Accounts (medical & childcare)
Short-Term Disability coverage

Be part of a team that values you. Apply today and start your journey with Coffee Cup Travel Plazas TA Express!

Truck Service Advisor (TSA)

A TA Truck Center Service Advisor managers customer interactions, which involves writing work orders, explaining repairs and costs, and coordinating service for trucks. Key responsibilities include handling over-the-counter transactions, suggesting additional services to generate revenue, and ensuring a positive customer experience. The role requires strong customer service and computer skills and an understanding of the trucking industry.

Core responsibilities

Customer Service: Serve as the primary point of contact between customers and service technicians, explaining inspection results, repair recommendations, and costs.
Work Order Management: Write, detail, and process work orders, including securing purchase orders, preparing quotes, and accurately recording the customer's concerns.
Sales and Upselling: Use strong suggestive selling skills to identify and offer additional services to customers.
Transaction Handling: Handle over-the-counter (OTC) transactions and understand various payment types.
Coordination: Source parts from outside vendors and coordinate their delivery for repairs.
Administrative Tasks: Prepare end-of-shift reports and ensure the cleanliness of service counters and the showroom.
Skills and qualifications
Strong knowledge of products and services offered.
Excellent customer service and communication skills.
Proficiency with computers.
Understand and carry out oral and written directions.
Maintain cooperative working relationships.
Demonstrate sensitivity to, and respect for, a diverse population.

Work environment

Ability to work in a fast-paced environment.
Strong integrity and the ability to work both independently and with a team.
Understanding of the trucking industry is beneficial.

Physical Demands:

May involve standing, walking, kneeling, and occasionally lifting up to 50 pounds.
Sensory: May be exposed to noise, fumes, dirt, and dust.
Setting: Typically works indoors at a service counter but may be exposed to outdoor elements.

The duties of this position may change from time to time. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Numbers & Facts

Location	Summit, South Dakota
Website	https://www.coffeecupfuelstops.com/heinz-careers-landing-page

Skills

Administrative Skillsunmatched
Childcareunmatched
Coachingunmatched
Coffee Makingunmatched
Communication Skillsunmatched
Computer Maintenanceunmatched
Computer Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Employee Assistance Planunmatched
Flexible Spending Accountsunmatched
Health Planunmatched
Life Insuranceunmatched
Lift/Move 50 Poundsunmatched
Order Managementunmatched
Purchase Ordersunmatched
Record Keepingunmatched
Revenue Growthunmatched
Salesunmatched
Scholarshipunmatched
Team Playerunmatched
Truckingunmatched
Up-Sellingunmatched

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