Trust Officer

PA0220 Erie - 8th & State

Job Description

The Trust Officer is responsible for performing a variety of duties including: account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer enquiries.

Essential Functions

•     Comply with Trust policies and proceduresAnalyze and Interpret legal documents to determine the best course of action  to follow in the management of individual accounts
•     Assist with sett personal goals and targetsReview customer account transactions daily
•     Oversee / schedule client distributions / bill paymentsSchedule client meets on periodic basis
•     Review financial / investment markets dailyPrepare / review customer documentation and agreements
•     Manage personal workload/workflowAdminister Trust relationships appropriately
•     Conduct regular investment review of portfolio with Investment OfficerAdminister Guardianship accounts
•     Administer Custodian accountsAssure appropriate management of IRA's and funds
•     Assure accurate / timely settlement of EstatesRespond to Employee Benefit inquiries appropriately
•     Develop a high community profileInitiate and author client correspondence
•     Cultivate potential referrals from exist accountsAnalyze accurate customer needs
•     Recommend investment / trust alternativesPerform presentations / meets with prospects
•     Finalize new agreements with customersCoordinate and prepare information for RFP requests
•     Cross sell other Bank products and servicesRecommend improvements to procedures
•     Maximize technology tools availableAssure accurate information passed to Trust Operations
•     Oversee system cod on individual accountsSelf-learn / knowledge of Microsoft Office / Trust Account System
•     Self-learn / knowledge of Internet & EmailMinimize departmental non-payroll costs
•     Adhere to stated Trust department fee schedulesMinimize nonstandard fee schedulesAdditional Essential Functions
•     Ensure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
•     Work as part of a teamWork with on-site equipmentSafety and Health for Supervisors with Direct Reports
•     Provide leadership and positive direction for maintaining the safety and loss prevention programActively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified
•     Help implement emergency proceduresQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education    
• Bachelor's Degree    business / finance / related       Work Experience   8 - 12 years    relevant experience        customer service or sales experience     General Supervisory/Manager Knowledge, Skills, and Abilities
•     Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches  
•     Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans    
•     Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion    
•     Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning  
•     Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience    
•     Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information  
•     Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required    
•     Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters  
• Additional Knowledge, Skills and AbilitiesTeam player    Excellent organizational and time management skills    Ability to analyze financial data    Strong client relationship management skills    Excellent interpersonal and communication skills    

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.