Trust & Safety Cyber Security Analyst

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Accenture's Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture's well-being support program, designed specifically for the Trust & Safety

community, provides valuable skills to promote individual and collective well-being.

As a Tier 1 Trust & Safety Cyber Security Analyst, you will monitor, analyze, and respond to security alerts generated by SIEM and endpoint security tools across enterprise client environments. You will perform initial triage of incidents, document findings, and escalate confirmed or complex threats to senior analysts - following established SOC playbooks and escalation procedures.

This role offers an excellent entry point into cybersecurity operations, with clear progression pathways for high performers into advanced analyst or incident response roles within 12-18 months.

Key Responsibilities:

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy
• Monitor and analyze security alerts generated by SIEM and endpoint security tools in real time
• Perform initial triage and investigation of security incidents, assessing severity and scope
• Document findings clearly and update incident tickets within the SOC ticketing system
• Escalate confirmed or complex incidents to senior analysts following SOC playbooks and escalation protocols
• Identify potential phishing attempts, malware activity, and suspicious network behavior
• Follow defined SOC procedures, security playbooks, and escalation protocols consistently
• Collaborate with SOC team members to maintain operational visibility and incident response readiness
• Continuously learn and stay current on emerging cybersecurity threats and defense techniques.

Role Requirement:

• This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly.
• Operation may 7 days per week; you will work 5 days on and have 2 consecutive days off between 8:00 am - 5:00 pm CT. Must be flexible to work any schedule.