Trusted Agent

Trusted Agent

Salary

$20.75 Hourly

Location

Southwest Florida International Airport, 11000 Terminal Access Rd, Ste 8671, Fort Myers, FL

Job Type

Full-time

Job Number

00825

Department

Airport Operations

Opening Date

10/21/2026

Closing Date

10/28/2026 4:30 PM Eastern

• Description
• Benefits
• Questions

About Us

Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11.1 million passengers in 2025 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 160,000 aircraft operations in 2025. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.

Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements.

The Position

The anticipated starting hourly rate for the ideal candidate is $20.75.

The Lee County Port Authority is currently seeking to hire a Trusted Agent to join our Airport Operations Team. In this position, you will serve as the principal liaison for airport security and compliance, overseeing the badging, fingerprinting, and federal vetting processes for all airport personnel, while also providing exemplary customer service to our expanding aviation community.

Minimum Qualifications

• A valid Florida drivers license within 30 days of hire
• A high school diploma or General Education Degree (GED)
• A minimum of 1 year customer service experience
• Must successfully pass a criminal background screening, drug test, and meet the requirements to obtain a Security Identification Display Area (SIDA) badge, through the SIDA training process and TSA Security Threat Assessment prior to employment
• Complete Criminal Justice Information Services (CJIS) limited access training within three months of hire. To apply and obtain CJIS security training, you must be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years
• Multilingual capabilities to support a diverse airport clientele preferred

Key Responsibilities

• Perform frontline identification (ID) credentialing functions, processing requests for all types of access badges for air carrier, federal, tenant, concessionaire, contractor, and Lee County Port Authority (LCPA) employees
• Process applicant fingerprints and submit biographical data for Security Threat Assessments (STAs) in accordance with Transportation Security Administration (TSA) security directives
• Maintain accurate, auditable security databases and manage access-control records
• Maintain absolute confidentiality and secure storage of extensive personal identifying information (PII) and security-sensitive documentation

Please review full job description here

Overview of Benefits

Florida Retirement System (FRS)

The Port Authority participates in the Florida Retirement System (FRS). Employees have the option of choosing between two retirement plans:

1) FRS Pension Plan - traditional retirement plan that offers a guaranteed monthly benefit upon vesting requirements

2) FRS Investment Plan - benefit is based on contributions made to the account and on investment performance. Both plans require eligible employees to contribute 3% per paycheck, while the employer contributes 13.59% for regular class or 37.74% for Special Risk, and 32.60% for Senior Management Service Class (SMSC).

Medical Insurance

The Port Authority offers two plan choices for all full-time employees, their legally married spouse and their dependents. Coverage begins the first of the month following their date of hire.

Dental Insurance

The Port Authority offers a dental plan for full time employees, their legally married spouse and children.

Vision Insurance

The Port Authority offers two (2) affordable plans options to select: Low and High Plan for full time employees, their legally married spouse and children.

Employee Assistance Program

The Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality.

Flexible Spending Account(s)

There are two (2) types of FSA reimbursement accounts that allows contributions to be deducted from each paycheck before taxes to cover expense with pre-tax dollars. This lowers your taxable income. 1) Medical Expense Reimbursement - covers out-of-pocket expenses for medical, dental and/or vision expenses; 2) Dependent Care Reimbursement - covers daycare costs for dependent children under the age of 13 or elderly adult daycare.

Life /AD & D Insurance

The Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die.

Additional Life Insurance

The Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren).

Short Term Disability

The Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee. Benefits are paid to 60% of salary up to nine (9) weeks.

Long Term Disability

The Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employees salary after being disabled for 60 consecutive days.

Direct Deposit

The employees payroll check is directly deposited into the bank of their choice.

Other Programs

457 Deferred compensation programs

Education reimbursement

On-site gym - RSW

Paid Time Off & Holidays

The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 personal day

01

Fluency in Spanish and/or Haitian Creole is strongly preferred. Are you able to communicate effectively in both verbal and written forms in English and the preferred language(s) to serve a diverse community.

• Yes
• No

02

Please describe any previous work experience you have performing administrative tasks, customer service, and/or handling protected information.

03

Please describe any experience you have with handling and organizing a large quantity of paper files.

04

Describe your experience with manually transferring information between two disparate computer systems.

05

The work days and hours for the role are Monday through Friday 5:30am to 6:00pm. Are you available to work an 8-hour shift within these hours, as assigned?

• Yes
• No

Required Question

Employer Lee County Port Authority

Address Southwest Florida International Airport

11000 Terminal Access Road, Suite 8671

Fort Myers, Florida, 33913

Phone 239-590-4531

Website https://www.governmentjobs.com/careers/leecountypa