Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 78 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. BARTELL MACHINERY SYSTEMS, L.L.C. is a global leader in providing highly-engineered industrial manufacturing equipment for the Tire & Rubber, Oil & Gas, and Wire & Cable industries with a commitment to innovation and customer satisfaction. Our highly skilled and diverse professionals possess generations of industry knowledge, making Bartell a recognized leader with over 8,000 systems in operation worldwide.
The Position
This position is a member of the TSS (Technical Support and Service) Department. The TSS Mechanical Engineer 1 will report directly to the TSS Manager. This position requires basic knowledge of commercial equipment and mechanical abilities.
Job Description
Primary Responsibilities
Perform satisfactory equipment start-up at Customer locations (typically with a two-person engineering team)
Install/commission equipment according to defined planning, timelines and operating processes (on-site, US domestic or internationally)
Provide correct and adequate equipment training to the Customer's operators and maintenance personnel
Provide technical support and service to our Customers
Assist in the compilation and content of equipment manuals
Work with Mechanical Assembly team with commissioning prior to domestic/international commissioning trips
Promote the sale of Bartell product and services to our Customers
Provide Sales and Marketing personnel with technical assistance as required
Assist in Marketing and R&D trials
Provide feedback to Sales, Marketing and RPG departments through visit reports
Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements
Ability to diagnose and fix problems with Bartell equipment at Customer locations
Utilize technical expertise to provide troubleshooting for customers regarding Bartell machines
Independent technical assistance maintaining 24 hour technical support hotline as required
Job Requirements
Education
Bachelor's Degree; Associates Degree with 1-2 years of experience; OR High School/Vocational Degree with A minimum of 3 years of job-related experience
Skills & Relevant Work Experience
Must adhere to all facility-wide safety standards and practices.
Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills
Candidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
Fluency in English
Ability to oversee equipment startup and oversee the commissioning process for projects on a frequent basis
Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.
Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations)
Ability to travel and work odd hours including frequent foreign and domestic travel
Familiarity with machine alignment and balancing
Manages daily reporting responsibilities as it relates to the position.
Background in plant engineering or maintenance with experience in machinery troubleshooting
Customer Interaction or Sales Experience
General Machine Shop knowledge
Excellent troubleshooting skills
Candidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperation
Travel Requirements: Up to 65%
EOE M/F/D/V
Numbers & Facts
Location
Rome, New York
Skills
Acquisition Strategyunmatched
AutoCADunmatched
Commissioningunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Engineering Drawingunmatched
English Languageunmatched
Identify Issuesunmatched
Industrial Engineeringunmatched
International Operationsunmatched
Interpersonal Skillsunmatched
Machiningunmatched
Manufacturing Equipmentunmatched
Marketingunmatched
Mechanical Assemblyunmatched
Mechanical Engineeringunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Oil and Gasunmatched
Operations Processesunmatched
Project Commissioningunmatched
RPG Programming Languageunmatched
Record Keepingunmatched
Research & Development (R&D)unmatched
Safety Standardsunmatched
Salesunmatched
Secondary Schoolunmatched
System Operationsunmatched
System Start-Upunmatched
Team Playerunmatched
Technical Marketingunmatched
Technical Supportunmatched
Willing to Travelunmatched
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