Tuition Exceptions and Compliance Coordinator

Title: Tuition Exceptions and Compliance Coordinator

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Exempt

Hiring Range: $65,000 - $75,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

General Description:

The Tuition Exceptions and Compliance Coordinator is responsible for handling the requests for Tuition Exceptions College wide and coordinating all requests and responses related to Compliance and audits for Business Services and Financial Services. This position also handles other related Business and Financial Services duties.

• This position is not eligible for telework. *

Duties and Tasks:

• Manages the Tuition Exception request processing. This includes logging and tracking all requests. Analyzing all requests ensuring they comply with department, college, and VCCS regulations.
• Responding and communicating with students, parents, as well as faculty and staff to make decisions and recommendations based on documented data. Strong analytical skills are required to reach appropriate decisions and recommendations that are in compliance.
• Formally deny requests to students and make recommendations for approval to the director.
• Provide metrics on request processing and status of requests regularly.
• Routinely communicate orally and in writing in a clear concise and empathetic manner.
• Coordinate the annual updating of the Business Services Accounts Receivable Procedures ensuring compliance with appropriate policies and procedures as well as GAAP
• Interaction with customers and students daily to resolve complex issues.
• Work closely with Deans, Directors, College Leadership, and VP divisional staff, as appropriate.
• Ensure adequate controls are maintained to safeguard the financial integrity of all transactions.
• Serve as the Hearing Officer or College representative for Debt Set-Off Disputes.

Minimum Qualifications:

KSAs:

• Strong skills interpreting and applying policies and procedures.
• Ability to establish and maintain effective internal and external working relationships.
• Strong communication skills to communicate both orally and in writing. This includes spelling, grammar, as well as the ability to communicate well in person.
• Ability to provide high quality internal and external customer service and instill that desire in others.
• Possess the skills to assess customer needs quickly.
• Ability and willingness to make (and accept responsibility for) independent decisions and the ability to exercise proper judgement
• Ability to think and work quickly and calmly under pressure, work to deadlines, and be prepared to work additional hours as necessary.
• Able to exercise discretion and confidentiality.
• Demonstrate high standards of personal presentation.
• Demonstrates quality customer service skills and desire to build relationships that promote NOVA's mission.
• Demonstrates consistent solid skills in all areas.

Minimum Work Experience:

• Experience working with customer financial accounts.
• Experience interpreting and applying policies and procedures.
• Experience working in customer service environment.
• Experience working with compliance and audit.

Additional Considerations:

• Experience working in higher education
• Experience in an accounting environment