Turndown Attendant

ROLE SUMMARY

The primary role of the turndown attendant is to provide turndown service and clean guest rooms, ensuring the hotel’s established standards of cleanliness are met.  The turndown service adds a memorable touch to the guests’ stay, and the attendant puts effort into anticipating their unique needs.  They are responsible for reporting any maintenance deficiencies and handling guest requests or complaints, ensuring the confidentiality and security of all guest rooms.

CORE RESPONSIBILITIES

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to the assigned guest room and position securely.
• Provide turndown service to designated rooms on the assignment sheet:
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and makeup bed when necessary; turndown bed to hotel standards.
• Place specified items in designated locations (turndown amenity/cards, doorknob menu.)
• Set the radio to designated station and volume.
• Wash dishes and glasses, set up coffee and coffee maker for the morning as per standards.
• Lower shades.
• Set lighting and thermostat to designated levels.
• Notify Room Service of trays/tables/items in the room.
• Rehang/refold clothes.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower, and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned following all departmental procedures and standards as specified in Room Attendant.
• Update status of rooms cleaned and turned down on the assignment sheet.
• Return and restock closets at the end of the shift.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the supervisor.
• Turn over any lost and found items from guest rooms to the supervisor.
• Makeup cribs and rollaway beds.
• Help fold linens in the laundry.
• Restock housekeeping attendant’s closets.

ESSENTIAL QUALIFICATIONS

• A genuine affinity for interacting meaningfully and positively with guests.
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Prior hotel experience.
• Prior guest relations training.
• Knowledge of proper chemical handling.  
• Professional, polished service focused on exceeding expectations and attention to detail.

SKILLS

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.
• Ability to be a clear thinker and remain calm under pressure.
• Ability to maintain sensitivity and discretion with guest privacy.
• Ability to work cohesively with other departments and individuals as part of a team.
• Ability to prioritize and follow up on work assignments

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities: 

• Reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting the property.  
• The constant need to perform the following physical activities: grasping, turning, finger dexterity. 
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: the constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on the telephone and/or two-way radio, 
• Respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
• Most tasks are performed indoors. Temperature can be extreme but is usually moderate.  Noise level is usually moderate. Frequently works near moving/mechanical parts. The employee will be exposed to cleaning fluids and chemicals necessary to perform duties.

OUR PROPERTY 

Only 35 minutes from Salt Lake City Airport, The Lodge at Blue Sky, Auberge Collection is a luxurious contemporary mountain retreat located in Park City, Utah’s Wasatch Mountain Range. Set on 4,000 private acres surrounded by dramatic soaring peaks, high alpine fields, lush hillsides and a spring-fed creek, the 46-room resort invites guests to reconnect with the natural environment in understated elegance, with organic architecture that showcases the majesty of the land. Amenities include a collection of immersive outdoor adventures, including hiking, fly fishing, clay shooting, horseback riding and heli-skiing. The Lodge’s restaurant, YUTA, helmed by Executive Chef Guillermo Tellez, serves cuisine created with ingredients sourced from an onsite organic farm. Deeply restorative treatments at The Edge complement Blue Sky’s active outdoor adventures. Experiential opportunities exclusive to Blue Sky include learning about the artisanal whiskey-making at the on-site High West Whiskey distillery, hands-on horsemanship at the 30,000-square-foot indoor equestrian center and up-close animal encounters at Saving Gracie horse rescue sanctuary. 

For more information: auberge.com/bluesky

Follow The Lodge at Blue Sky on Facebook and Instagram @BlueSkyAuberge

JOIN OUR FAMILY 

About Auberge Collection 

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com 

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge 

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com