Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. Responsibilities include checking guests in/out,assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.
Prepare arrival information to include key packets, etc.
Check guests in/out and share resort and local information.
Assist guests with issues and problem resolution.
Answer calls and assist guests with reservation inquiries and questions.
Perform other duties as assigned.
Required Skills:
Excellent written and verbal communication.
Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
Must be self-motivated with ability to in a team environment
Must have excellent guest service and problem resolution skills.
Prior Front Desk experience a plus!
Physical Requirements:
Must be able to stand/walk for entire shift
Must be able to bend, kneel, and stoop
Must be able to move/lift up to 25 lbs.
Compensation: $15.00 per hour
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say.
Numbers & Facts
Location
Orange Beach, Alabama
Website
https://SpectrumResorts.com/
Skills
Computer Skillsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
Lift/Move 25 Poundsunmatched
Microsoft Officeunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Vision Planunmatched
Writing Skillsunmatched
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