Job Description:
Summary/Objective: The U.S. Quality Manager leads the Quality function and is accountable for the effectiveness of the Quality Management System and delivery of quality objectives. This leader sets clear expectations, develops team capabilities, and drives timely resolution of quality issues. Working across functions, the Quality Manager reinforces shared ownership of product quality, customer requirements, and continuous improvement, ensuring actions translate into measurable, sustained results.
Essential Functions:
- Lead the Quality Department, translating business and customer requirements into clear priorities, performance expectations, and measurable objectives.
- This role will manage and maintain the ISO-9001 and IATF 16949:2016 QMS, lead annual audits and customer audits as required
- Will support the development, maintenance, and execution of our quality control standards, policies, and procedures in line with industry best practices and regulatory requirements by IATF 16949
- Lead, coach, and develop a team of quality engineers, supplier quality engineer, warranty engineer, technicians, and inspectors, setting clear expectations, building technical capabilities, and holding the team accountable for quality performance and continuous improvement.
- Collaborate with Operations, Advanced Manufacturing, Sourcing, Sales, and engineering to identify and address quality-related issues and develop effective solutions.
- Establish and monitor key performance indicators (KPIs) to measure and improve product/service quality and operational efficiency.
- Conduct thorough inspections and audits of products/services at various stages to identify defects, deviations, or non-conformities.
- Analyze data and trends to identify areas for improvement and recommend corrective actions.
- Identify training needs and lead the development and delivery of quality training programs to ensure employees understand and consistently apply quality standards, procedures, and customer requirements. Evaluate training effectiveness and address gaps to sustain improvements.
- Communicate and collaborate with suppliers and vendors to ensure the quality of incoming materials and components.
- Prepare and present quality control reports and metrics to senior management.
Required/Preferred Experience:
- Bachelor's degree in Engineering/relevant degree highly preferred or equivalent experience.
- Work experience IATF 16949:2016 standard and audit experience.
- Proven experience in quality control, with a minimum of 5+ years in a managerial or supervisory role.
- Strong knowledge of quality control methodologies, standards, and regulatory requirements.
- Excellent leadership and team management skills, with the ability to motivate and guide a diverse team.
- Effective communication and interpersonal skills, with the ability to collaborate across departments and present findings to senior management.
Supervisory Responsibilities:
- Directly supervise Quality Department personnel, including performance management, development planning, and alignment of individual responsibilities and goals with department and business objectives.
Required Education and Experience:
- Bachelor's degree in a technical field, such as Mechanical Engineering, Industrial Engineering, or Engineering Technology or equivalent experience
- Experience in a manufacturing environment, with responsibility for quality inspection, quality assurance, and quality management systems.
- Demonstrated ability to use quality data to identify problems, lead corrective actions, and deliver measurable, sustained improvements.
- Proven ability to lead and develop a team, establish clear expectations, and hold individuals accountable for commitments and results.
- Proficiency in Microsoft Office, Excel, SharePoint
- Strong verbal and written communication skills, including the ability to clearly communicate expectations, performance, risks, and required actions.
- Ability to work across functions and with suppliers and customers to resolve issues, establish clear ownership, and follow actions through to completion.
Compensation Information:
$115,000-$123,000
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.