Job Description
Position Summary:
Cisco UC/Telephony role administering CUCM, Unity Connection, UCCX, and Cisco Emergency Responder - hands-on collaboration/voice operations. This role owns lifecycle and steady-state support for our Unified Communications environment. Core responsibility is administering, provisioning, and troubleshooting Cisco Call Manager (CUCM), Cisco Unity Connection voicemail, Unified Contact Center Express (UCCX), Cisco Emergency Responder, Expressway, Jabber, WebEx Calling, and conferencing integrations with WebEx and Microsoft Teams. Also supports Cisco voice gateways, CUBE, and xMedius faxing.
- This is a hands-on telephony/collaboration operations role that bridges field service, end-user support, and UC Engineering. This position may assist the design engineers with implementation however this is a largely operational role.
Position Qualification:
3+ years of hands-on administration and provisioning experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), UCCX, and CUBE
Experience provisioning and supporting Cisco Emergency Responder (CER)
Experience provisioning, troubleshooting, and training end users on Jabber
Working knowledge of telephony protocols/circuits: SIP, SCCP, MGCP, PRI, H.323
Strong understanding of cloud telephony models - UCaaS and CCaaS
Ability to perform AD updates (name/location changes) tied to UC provisioning
Advanced problem-solving and analytical skills; comfortable owning issues end-to-end
Excellent end-user communication skills - able to walk non-technical users through step-by-step troubleshooting with patience
Working familiarity with core IP networking concepts (LAN/WAN, VoIP, routing basics) as they relate to voice traffic - this role coordinates with network engineering rather than owning routing/switching design
5-7+ years overall progressive experience in IT/systems administration
·Willingness to obtain CCNA or CCNP certification within the first 18-24 months
Preferred:
Cisco CCNA Collaboration
Prior experience in a healthcare or other regulated enterprise environment
Numbers & Facts
| Location | Knoxville, TN |
| Industry | Healthcare Services |
| Company Size | 5,000 to 9,999 employees |
| Website | https://www.utmedicalcenter.org/ |
About Company
Located in Knoxville, Tennessee, The University of Tennessee Medical Center, has a rich history in the East Tennessee community of providing patient-centered care and remaining at the forefront of research, technology and treatments. UT Medical Center attributes its well-respected standing within the community to the exceptional people that dedicate themselves to patient care excellence. The hospital serves as a referral center for Eastern Tennessee, Southeastern Kentucky and Western North Carolina. It is the region’s academic medical center, Magnet® recognized hospital and Level I Trauma Center.
Skills
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