Location: Remote (Must be able to work U.S. onshore hours)
Type: Contract
Function: Technology - Workforce Management
What you'll do:
Lead delivery of Workforce Management initiatives and enhancements within the UKG Pro WFM platform.
Collaborate with Store Operations, HR, Legal, Vendors and Technology partners to understand business needs and translate them into scalable product solutions.
Break down complex operational challenges into clear requirements, delivery plans, and system capabilities.
Drive cross-functional alignment and execution through strong stakeholder engagement and indirect leadership.
Identify opportunities to improve labor forecasting, scheduling, workforce planning, timekeeping and compliance capabilities.
Partner with vendor, engineering and platform teams to prioritize and enable product backlog and feature delivery.
Facilitate requirement sessions, workshops, and solution design discussions with business partners.
Communicate effectively with leadership and stakeholders on delivery progress, risks, and outcomes.
Leverage data and operational insights to recommend process improvements and system optimizations.
Ensure workforce management solutions align with labor regulations, compliance policies, and enterprise governance standards.
Who You Are:
A strong communicator who can work effectively across technical and business stakeholders.
A problem solver who can decompose complex challenges into actionable solutions.
Comfortable operating in ambiguous environments while maintaining delivery momentum.
A collaborator who can build trust and influence across HR, Legal, Store Operations, Vendors and Technology teams.
Experienced in driving outcomes through indirect leadership and cross-functional coordination.
Basic Qualifications
10+ years of experience working with Workforce Management (WFM) systems
Experience with UKG Pro Workforce Management (UKG WFM / Kronos) strongly preferred
Ability to work U.S. onshore hours
Strong written and verbal communication skills
Demonstrated ability to lead complex initiatives without direct authority
Experience partnering with HR, Legal, Technology, and Operations teams
Preferred Qualifications:
Background in Industrial Engineering, Operations Research, or related analytical field