Job Description
Product Manager II (PDM II) to support our Workforce Management technology ecosystem, with a focus on UKG Pro Workforce Management (WFM).
In this role, you will partner closely with Store Operations, HR, Legal, Vendors and Technology teams to deliver scalable workforce solutions that support thousands of retail employees across our brands. You will drive the delivery of product enhancements, operational improvements, and system capabilities that enable effective labor planning, scheduling, and compliance across the enterprise.
This role requires a leader who can navigate ambiguity, unpack complex operational challenges, and drive alignment across cross-functional partners without direct authority.
What You'll Do
Basic Qualifications
Preferred Qualifications
Impact You'll Have
In this role, you will partner closely with Store Operations, HR, Legal, Vendors and Technology teams to deliver scalable workforce solutions that support thousands of retail employees across our brands. You will drive the delivery of product enhancements, operational improvements, and system capabilities that enable effective labor planning, scheduling, and compliance across the enterprise.
This role requires a leader who can navigate ambiguity, unpack complex operational challenges, and drive alignment across cross-functional partners without direct authority.
What You'll Do
- Lead delivery of Workforce Management initiatives and enhancements within the UKG Pro WFM platform.
- Collaborate with Store Operations, HR, Legal, Vendors and Technology partners to understand business needs and translate them into scalable product solutions.
- Break down complex operational challenges into clear requirements, delivery plans, and system capabilities.
- Drive cross-functional alignment and execution through strong stakeholder engagement and indirect leadership.
- Identify opportunities to improve labor forecasting, scheduling, workforce planning, timekeeping and compliance capabilities.
- Partner with vendor, engineering and platform teams to prioritize and enable product backlog and feature delivery.
- Facilitate requirement sessions, workshops, and solution design discussions with business partners.
- Communicate effectively with leadership and stakeholders on delivery progress, risks, and outcomes.
- Leverage data and operational insights to recommend process improvements and system optimizations.
- Ensure workforce management solutions align with labor regulations, compliance policies, and enterprise governance standards.
- A strong communicator who can work effectively across technical and business stakeholders.
- A problem solver who can decompose complex challenges into actionable solutions.
- Comfortable operating in ambiguous environments while maintaining delivery momentum.
- A collaborator who can build trust and influence across HR, Legal, Store Operations, Vendors and Technology teams.
- Experienced in driving outcomes through indirect leadership and cross-functional coordination.
Basic Qualifications
- 10+ years of experience working with Workforce Management (WFM) systems
- Experience with UKG Pro Workforce Management (UKG WFM / Kronos) strongly preferred
- Ability to work U.S. onshore hours
- Strong written and verbal communication skills
- Demonstrated ability to lead complex initiatives without direct authority
- Experience partnering with HR, Legal, Technology, and Operations teams
Preferred Qualifications
- Background in Industrial Engineering, Operations Research, or related analytical field
- Experience supporting retail workforce management environments
- Knowledge of timekeeping, labor optimization, workforce planning, scheduling, and compliance systems
- Experience working within Agile or product delivery frameworks
- Experience supporting workforce technology platforms
Impact You'll Have
- Enable workforce technology solutions that accurately pay and support thousands of retail employees across Gap Inc. brands
- Improve the efficiency and effectiveness of store labor planning and scheduling
- Drive scalable solutions that enhance operational performance and compliance
- Partner with business leaders to shape the future of workforce technology
Numbers & Facts
| Location | Pleasanton, CA (Remote) |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder