UKG SME

Kforce's client in Towson, MD that is seeking a UKG SME to provide functional leadership and operational support across HR, Payroll, Benefits, and Compensation processes. This role will oversee UKG-related operations, payroll execution, integrations, system enhancements, issue resolution, and continuous improvement. The ideal candidate has deep UKG expertise, strong payroll and HR operations knowledge, and experience supporting complex, high-volume environments. Key Responsibilities:

• Serve as the primary SME for UKG HCM and Payroll functionality
• Support end-to-end payroll processing, validations, reconciliations, and off-cycle payroll activities
• Troubleshoot complex UKG, payroll, benefits, and HR process issues
• Lead root-cause analysis and implement solutions to reduce recurring issues
• Support UKG configuration, workflows, earnings, deductions, eligibility rules, and security access
• Manage HR, Payroll, and Finance system integrations and data flows
• Support benefits administration and compensation processes
• Monitor SLAs, KPIs, ticket volumes, payroll accuracy, and operational performance
• Ensure compliance with payroll regulations, internal controls, and sensitive data requirements
• Support system testing, releases, upgrades, and implementation activities
• Develop and maintain SOPs, process documentation, and system procedures
• Lead process improvements, automation, and system optimization initiatives
• Partner with HR, Payroll, Finance, IT, and business stakeholders to resolve issues and improve operations
• Provide guidance, training, and support to team members and system users

Requirements:

• 8-12+ years of HRIS, Payroll, Benefits, Compensation, or related HR operations experience
• Strong hands-on UKG HCM and Payroll experience
• Strong understanding of end-to-end payroll processing and payroll reconciliations
• Knowledge of the complete employee lifecycle and HR shared services processes
• Experience troubleshooting complex HRIS and payroll issues
• Experience with HR, Payroll, and Finance system integrations
• Knowledge of payroll compliance, internal controls, and PII/PHI requirements
• Strong analytical and root-cause analysis skills
• Excellent communication and stakeholder management abilities
• Experience working independently and serving as a senior escalation resource

Preferred Qualifications:

• UKG implementation, migration, or transformation experience
• Experience integrating UKG with ERP or Finance systems such as Infor
• Benefits and Compensation administration experience
• Managed services or shared services experience
• Process automation and continuous improvement experience
• Experience supporting system transitions and post-go-live stabilization

Key Skills:

• UKG HCM
• UKG Payroll
• HRIS Administration
• Payroll Processing & Reconciliation
• Benefits Administration
• Compensation
• HR-Payroll-Finance Integrations
• System Configuration
• Root-Cause Analysis
• SLA & KPI Management
• Data Privacy & Security
• Testing & Release Management
• Process Automation
• Operational Governance
• Continuous Improvement
• Stakeholder Management