Underwriting Director, Aging Services - West

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CNA’s Healthcare Underwriting Team is seeking a strategic and collaborative leader to help guide the Aging Services Retail portfolio. This individual will have leadership responsibility for a portion of the Aging Services Retail team and will work in close partnership with the Aging Services Retail AVP to co-lead the team. Together, they will drive business results, team development, portfolio performance, and strategic growth through CNA’s Retail distribution partners.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Shares leadership responsibility for the Aging Services Retail team, with direct oversight of a portion of the team’s underwriters.
• Collaborates with the Aging Services Retail AVP to co-lead the team, ensuring alignment with CNA’s strategic direction and business goals.
• Coaches, mentors, and develops underwriters and contributes to the design and delivery of underwriting training and development programs.
• Drives profitable growth through Retail distribution partners and the development and management of key agency and broker relationships.
• Participates with senior management in the development and execution of underwriting policy, marketing initiatives, and business strategy.
• Develops and implements operating plans to enhance business performance and achieve strategic objectives.
• Executes portfolio management strategies to achieve growth and profitability targets.
• Represents the Aging Services Retail team at industry conferences and events and stays current on regulatory, market, competitive, and industry trends.
• Collaborates with senior management on complex underwriting risks, applying advanced analysis to assess risk acceptability.
• Determines appropriate pricing for complex risks based on financial and competitive analysis and in compliance with regulatory requirements.
• Reports business progress, portfolio performance, and emerging issues to senior management.
• Acts as a change agent for the Aging Services Retail team and the CNA enterprise, supporting the adoption of new technologies and strategic initiatives.
• Exemplifies excellence in underwriting, leadership, distribution, documentation, and team development.

May perform additional duties as assigned.

Reporting Relationship

AVP, Underwriting or above

Skills, Knowledge & Abilities

• Ability to effectively co-lead, coach, and develop an underwriting team while fostering alignment, accountability, and collaboration.
• Excellent communication, negotiation, and presentation skills, with the ability to interact effectively with all levels of CNA’s internal and external business partners.
• Senior-level technical and business management acumen, underwriting expertise, and knowledge of insurance and underwriting principles, practices, and procedures.
• Strong knowledge of Retail distribution, agency and broker relationship management, and portfolio management strategies that support profitable growth.
• Excellent analytical and problem-solving skills, including the ability to assess complex risks, determine appropriate pricing, and manage multiple priorities and teams.
• Ability to navigate ambiguous situations, lead through change, and support the adoption of new technologies and strategic initiatives.
• Creativity in resolving unique and challenging business problems.
• Ability to achieve results by taking a proactive, long-term view of business goals and objectives.
• Knowledge of Microsoft Office Suite and other business-related software.

Education & Experience

• MBA or its equivalent in experience. Professional designations preferred.
• Typically a minimum of ten years of underwriting experience with a proven track record of results.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts, New York and Washington,the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact 

leaveadministration@cna.com