Unemployment Compensation Team Leader - Multiple Vacancies

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Department of Labor - Bureau of Unemployment Compensation

Job Class Code: 0751

Grade: 26 - Supervisory

Salary: $62,400.00 - $88,275.20/Annually

Location: Augusta, ME

Opening Date: 10/28/2026

Closing Date: 11/12/2026

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Job Summary:

Make a difference for Maine workers. Lead with purpose.
The Maine Department of Labor is seeking a motivated and experienced leader to supervise one of our Unemployment Benefits units. This is your opportunity to support Maine workers while leading a high-performing team and driving improvements in how we deliver vital services.

As a Team Leader, you'll guide day-to-day operations, support your team's professional development, and ensure high-quality service for claimants and employers statewide. You'll play a key role in shaping and streamlining processes to improve customer service and meet or exceed federal performance standards. You'll also co-manage teams across the state, working side by side with other team leaders to coordinate resources, share best practices, and promote consistency in service delivery.

Primary Responsibilities:

Lead and manage a team of professional, technical, and clerical staff, providing coaching, mentoring, and performance evaluations.

Plan and prioritize unit operations, aligning resources to meet fluctuating workloads and federal timeliness and quality standards.

Drive process improvement by analyzing workflows and recommending changes to improve service delivery and program efficiency.

Ensure accurate and timely benefit payments by overseeing claim adjudication and benefit charge assessments.

Monitor performance data and metrics, prepare reports that guide decisions and inform statewide operations.

Interpret and implement policy changes and provide guidance to staff on laws, rules, and procedures related to unemployment benefits.

Collaborate across teams and agencies to enhance service integration and streamline claims center operations.

Represent the Bureau in formal settings including appeal hearings, court proceedings, and public outreach events.

Foster a respectful, compliant workplace by applying HR practices in hiring, training, and staff development.

Knowledge, Skills, and Abilities:

We are seeking candidates with strong leadership skills and a background in workforce, unemployment, or social services programs. You should bring:

• Experience supervising or leading teams in a high-volume customer service or administrative environment.
• Strong knowledge of laws, rules, goals, and objectives of the unemployment security program.
• Knowledge of process improvement practices, and performance management tools.
• Excellent communication, decision-making, and problem-solving abilities.
• A passion for public service and a commitment to helping Maine workers and employers succeed.

Minimum Qualifications: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

A Bachelors Degree in Public or Business Administration, Economics, or related field -and- six years experience in management and/or investigation/adjudication/personnel administration. Directly related experience may be substituted for the education requirement on a year-for-year basis.

Preferred Qualifications:

Preference may be given to candidates with experience in:

• Supervising or managing staff in a high-volume operational environment.
• Unemployment Insurance, workforce development, or related public service programs.
• Using data and performance measures to manage workloads and improve results.
• Process improvement and operational change management.
• Interpreting and applying laws, rules, policies, and procedures.
• Employee coaching, development, and performance management.
• Coordinating work across teams, programs, or agencies.
• Representing an organization in formal or public settings.

Contact Information:

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