Unified Communications Engineer (on-site in CA)

Unified Communications Engineer (Zoom Phone & Voice)

Our client is looking for a hands-on Unified Communications Engineer to serve as the Tier 3 technical lead for its Zoom collaboration and telephony platforms. In this role, you'll own the architecture, administration, escalation support, and strategic evolution of Zoom Meetings, Rooms, and Phone across a global enterprise. Partnering closely with UX leadership, you'll drive automation, platform innovation, and service excellence that directly shape how people collaborate and communicate every day.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com .

• Job Type: Full-Time, Direct Hire
• Location: Hybrid (4 days onsite, 1 day remote) - Los Angeles, Century City, Orange County, San Diego (Downtown or Del Mar), San Francisco, or Silicon Valley, CA

• Compensation: This job is expected to pay about $110K-$160K per year (non-exempt, overtime eligible)

• No Visa Sponsorship Available for this role

What You'll Do:

• Serve as the Tier 3 technical lead for Zoom Meetings, Rooms, and Phone, owning architecture, administration, and escalation support
• Design, manage, and troubleshoot complex call flows, dial plans, and voice infrastructure, including SBC integrations
• Build API-driven automations and integrations, including ServiceNow, to streamline user lifecycle management and operational workflows
• Partner with UX leadership and cross-functional teams to drive platform innovation and an exceptional end-user experience
• Diagnose and resolve issues across application, network, and telephony layers, translating technical challenges into business impact

What Gets You the Job:

• 7+ years of experience in unified communications, voice engineering, or collaboration platforms
• Deep, hands-on experience with enterprise-scale Zoom administration and VoIP technologies (SIP, RTP, codecs, dial plans)
• Strong understanding of enterprise networking (TCP/IP, DNS, DHCP, QoS, VLANs) and voice traffic optimization
• Experience with SBCs (AudioCodes, Ribbon, Oracle, or equivalent), REST APIs, OAuth integrations, and ServiceNow or similar ITSM platforms
• Zoom certifications (ZCI - Zoom Phone, ZCA) or Cisco CCNP Collaboration are a plus

Ready to take ownership of a modern collaboration platform and make a real impact on how people connect? Apply today and let's start the conversation.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.