Unified Communications Tier 1 Tech L2 CO

Colorado Springs, Colorado

Autofill and Review

30+ days ago

Job Description

United Communications Tier 1 Tech L2 COColorado Springs, COJob Summary: Omni Technology Group is currently seeking a talented United Communications Tier 1 Techwith an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC), Instant Messaging (IM), voice over IP (VoIP) on several networks, some analog phone services, and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center).Responsibilities:

Familiarity with the use of Cisco Unified Communications Manager (CUCM), Multipoint Control Unit (MCU), Telepresence Management Suite (TMS) and various other tools as required; will become familiar with the use of VC Wizard.
Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
Technical knowledge of instant messaging systems, preferably Cisco Jabber.
Technical knowledge of video streaming to include set top box and Vbrick.
Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ensure compliance with network security policies and procedures.
Create and report all outage notifications and network related issues according to standard operating procedures.
Provides system/equipment/specialized training and technical guidance to lower skill level employees.
Provide After Action Reports (AARs) for Problem Management resolution

Required Qualifications:

TS/SCI clearance with the ability to gain and maintain a CI Poly.
Bachelor’s degree and 4 years’ experience
Must have and maintain a DoD 8570 compliance or Information Assurance certification commensurate with technical objectives and services required within the task order prior to start.

Certification Preferences:

Network+
CCNA
CCNP Collaboration (Highly Desired)
ITIL Foundations

Key Competencies:

Interpersonal Skills
Effective Communication skills - verbal and written
Listening skills
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment

Flexibility Requirement:

- NOC is 24x7 shift work; to include weekends and holiday for all employees
  - Day Shift: 6am – 2:30pm
  - Swing Shift: 2pm – 10:30pm
  - Mid Shift: 10:30pm – 6am

At Omni Technology Group LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

Numbers & Facts

Location

Colorado Springs, Colorado

Skills

Administrative Skillsunmatched
CCNA - Cisco Certified Network Associateunmatched
CCNP - Cisco Certified Network Professionalunmatched
Cisco Network Systemsunmatched
Cisco Unified Communications Manager (CUCM)unmatched
Communication Skillsunmatched
CompTIA Network+unmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Diversityunmatched
DoD Directive 8140unmatched
DoD Directive 8570unmatched
Equal Employment Opportunity (EEO)unmatched
Geneticsunmatched
H.323unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information/Data Security (InfoSec)unmatched
Instant Messagingunmatched
Insurance Certificationsunmatched
Interpersonal Skillsunmatched
Jabberunmatched
Maintain Complianceunmatched
Messaging Technologyunmatched
Microcontrollerunmatched
Militaryunmatched
Multitaskingunmatched
Network Operations Centerunmatched
Network Securityunmatched
Network Softwareunmatched
Network System Hardwareunmatched
Network Topologyunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Return on Equity (ROE)unmatched
SIP (Session Initiation Protocol)unmatched
Security Complianceunmatched
Sensitive Compartmented Information (SCI)unmatched
Standard Operating Procedures (SOP)unmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Tandbergunmatched
Technical Supportunmatched
Telecommunications Equipmentunmatched
Telecommunications Standardsunmatched
Telephony Softwareunmatched
Television Set-Top Boxesunmatched
Top Secret Clearanceunmatched
Unified Communicationsunmatched
Video Streamingunmatched
Videoconferencingunmatched
VoIP (Voice over IP)unmatched
Writing Skillsunmatched

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