Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
About the Role
As a Support and Operational Agent, you play a critical role in executing business for our merchant partners. You ll work hand in hand with Account Managers and operational teams to ensure merchants needs are supported. This includes orchestrating the initial onboarding set-up for multi location partners, aiding in creation/analyzing of reporting, preparing presentation decks and more. You will be the point of contact for the resolution of core issues for the operation of our restaurants.
What You'll Do
Support the commercial team during the onboarding process for new brands or re-negotiations & commercial tasks
Data Cleaning and Hierarchy Validation in SFDC
Assist the commercial teams in Mexico with different administrative processes, such as menu changes, bank account updates, and changes to the company name.
Execution of processes according to business needs and compliance
Guarantee a magical service experience for our internal/external stakeholders.
What You'll Need
Minimum 1+ years of experience in a customer support or AM role, two years preferred
Comfortable working with business owners and executives
Gsuite / MS Office proficiency, particularly with spreadsheets
Solid work ethic This includes good attendance, the ability to follow procedures, and excellent organizational skills.
Strong SQL and Excel skills, including independently writing queries to analyze data and build reports.
Ability to turn complex data into clear narratives and actionable business recommendations.
Strong problem-solving and project management skills, with resourcefulness in ambiguous situations.
Ability to learn quickly
Familiarity with Salesforce, or other CRM tools
Excellent communication skills through various digital communication including email and over the phone
Excellent time management skills and the ability to multitask while upholding a high level of accuracy
Ability to learn and apply new knowledge
Demonstrated excellent written and verbal communication skills
Highly organized with superior project management skills
Bachelor's degree required.
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.