Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
We are looking for a Validation Shift Lead to act as the primary operational and technical
anchor for field collection shifts. This individual will oversee start-of-shift dispatch, verify
inspection compliance, provide real-time field troubleshooting, and report shift metrics and
blockers directly to the Team Manager.
Key Responsibilities:
Shift Dispatch & Coordination: Direct start-of-shift check-ins, assign pre-planned
routes/schedules to Validation Specialists, monitor active field collection progress, and
manage real-time schedule adjustments.
Inspection Audits: Review, verify, and sign off on all pre- and post-trip vehicle and
onboard hardware inspections (Cameras, LiDAR, secondary sensors) to ensure
equipment readiness and protocol compliance.
Technical Triage & Support: Act as the first line of contact for mid-shift technical
escalations; troubleshoot hardware, software, or sensor issues in the field
(power-cycling, cable reseating, running basic diagnostic scripts) to keep teams
operational.
Issue Tracking & Reporting: Document hardware errors, system anomalies, lost
collection time, and route blockers in tracking platforms (e.g., Jira/Zendesk); deliver
structured end-of-shift debriefs directly to the Program Manager.
Protocol Guidance: Serve as a subject matter expert for Validation Specialists,
answering protocol questions, guiding proper data logging procedures, and escalating
non-compliance or safety issues to management.
Eligibility Criteria & Qualifications:
Technical & Coordination Experience: 2+ years in technical support, fleet
coordination, or field operations with experience acting as a lead or senior
point-of-contact.
Driving Record: Valid U.S. Driver's License (3+ years) with a clean driving history.
Technical Proficiency: Strong comfort troubleshooting hardware/software under
operational constraints; basic familiarity with Linux command-line (navigating directories,
executing basic commands) is highly preferred.
Process Discipline: High attention to detail regarding checklist verification, safety
protocols, and clear documentation.
Communication & Tools: Strong written communication skills for technical issue
logging and manager debriefs; proficiency with Google Workspace and ticketing
systems.
Physical Requirements & Availability: Ability to lift up to 50 lbs and flexibility to work
variable shift schedules (mornings, evenings, nights, weekends).
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.