Unity Account Executive - Player Development

Hard Rock Cafe International Inc

Hollywood, FL

JOB DETAILS
SKILLS
Advertising, Analysis Skills, Background Investigation, Broadcasting, Casinos, Cisco Unity, Comedy, Content Management, Cookies, Customer Support/Service, Data Collection, Embedded Systems, Facebook, Gaming, Graphics, HTML (HyperText Markup Language), Hard Drives, Hospitality and Tourism, Internet Statistics, Leadership, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Word, Performance Analysis, Performance Management, Retail, Rock Mechanics, Sales Management, Social Media, Statistics, Table Games, Targeted Advertising, Twitter, User Interface/Experience (UI/UX), Web Browsers, Web Site Monitoring
LOCATION
Hollywood, FL
POSTED
1 day ago

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locationsSeminole Hard Rock Hotel & Casino Hollywood

time typeFull time

posted onPosted Today

job requisition idR8831

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin'' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

The Unity Account Executive (UAE) is responsible for solicitation of casino players from segments selected by PD leadership. The UAE will call, text, email or use other means of communication to directly invite qualified players to Hollywood Hard Rock Hotel & Casinos. Players will be made aware events, shows, available rooms and other qualified opportunities to visit HWHR. UAE will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card.

Essential duties include, but are not limited to:

  • Aggressively and persistently solicits assigned accounts using all available tools.
  • Maintains outstanding "data hygiene" and ensures that contact information on all assigned players is correct and up to date.
  • Demonstrates exceptional guest service to both internal and external customers with every interaction.
  • Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

Qualifications:

  • Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
  • Experience in casino and/or hotel environment preferred
  • Proficient knowledge of Microsoft Office, Excel, and Word preferred
  • Experience in gaming machines and/or table games preferred
  • Must have exceptional guest service skills
  • Must have the ability to resolve stressful situations
  • Must be able to make sound complimentary decisions based on tracked customer play
  • Ability to work flexible schedules, including nights, weekends and holidays

Work Environment:

  • Duties and responsibilities are typically performed in an office with a phone and computer. Occasionally, duties may include meeting or hosting players in the Casino.
  • This position requires consistent phone and computer work.
  • Quotas of contacts made per day will be given and measured.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Why work here?

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you!

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About Us

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007-the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

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Hard Rock Cafe International Inc