Full-time position currently available in Limerick, PA.
General Duties and Responsibilities:
- Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality
standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
- Builds customer relationships by being accountable for representing QNB to the customer in a courteous,
confidential, and professional manner, and for providing prompt efficient and accurate service in processing
transactions through consultative selling and cross-selling in a positive manner.
- Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate
resource.
- Opens, closes, and services every type of deposit product, able to take and disburse loans.
- Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not
limited to performs paying and receiving Financial Service Representative functions accurately
balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault
Settlement, etc.
- May ensure daily office settlement.
- Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train
personnel on the information obtained from attending committee meetings.
- Assists in processes and prepares branch cash and settlement.
- Able to relate to other people beyond giving and receiving instructions.
- Supportive of community through involvement and participation in local volunteer and/or charitable
organizations.
- Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their
duties and responsibilities.
- Required availability of all operating branch hours which can include holidays and weekends.
- Assumes additional job-related duties as requested.
Required Training, Experience, and Education:
- Must be proficient in all aspects of job.
- High School diploma or equivalent.
- Complete Universal Banker Certification Checklist and fulfill re-certification requirements annually.
- Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external
customers.
- Regularly required to stand for prolonged periods of time - all day if necessary.
- Successful in motivating team members in all aspects of QNB's Service Excellence.
- Ability to lift and maneuver 25-30-pound coin bags.
- Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers'
current and future needs.
- Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent
(completion of some college courses preferred but not required).
- Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB
policy, and established procedures.
- This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
Ongoing employment is contingent upon meeting all such requirements, including acceptable background
investigation results.
- PA Notary as needed by the Branch (To be determined by Branch Manager). If required, PA Notary must be
maintained by completing renewal package prior to Notary Expiration.
- Ability to solve problems and carry on without supervision.
Preferred Training, Experience, and Education:
- Successful completion of Banking Fundamentals and Consumer Lending.
- Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and
product campaigns.