University Park - Security

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Essential Duties and Responsibilities:

1. Professional Conduct and Guest Services (Concierge Focus)

• Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculate
  uniform and personal presentation, serving as a positive and credible first impression for the
  property.
• Proactive Engagement: Act as the primary point of contact for all building occupants and guests,
  providing proactive assistance, clear directions, and timely information with a naturally outgoing,
  engaging, and hospitable demeanor.
• Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access
  issues, and security concerns, establishing positive rapport and escalating complex matters to
  management as necessary.
• Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issue
  temporary badges, and announce guest arrivals in accordance with established security protocols.

2. Security and Loss Prevention Operations

• Access Control: Strictly enforce building access control policies, ensuring every individual (tenant,
  vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing
  unauthorized entry or "tailgating"
• Foot Patrols: Conduct regular, documented security patrols of the property's interior and exterior
  perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and
  reporting safety hazards or security vulnerabilities.
• Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV)
  system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
• Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medical
  emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency
  procedures and coordinating with building management and first responders.

3. Documentation and Incident Management

• Report Writing: Prepare detailed, accurate, and professional written reports on all security-related
  incidents, daily activities, unusual occurrences, and patrol observations using required digital
  platforms.
• Critical Incident Escalation: Immediately and effectively escalate all critical incidents and
  emergencies to the appropriate building management, security contacts, and law enforcement
  agencies, ensuring a timely and organized response.
• Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys and
  access cards, ensuring documentation is current and that credentials for terminated personnel are
  immediately deactivated and reconciled.

Minimum Qualifications of Security Officers:

• • Must be at least 18 years of age.

  • Must possess a valid Illinois PERC (Permanent Employee Registration Card) or meet the requirements to obtain one.

  • Must successfully complete a background check and any required screening.

  • Must have a high school diploma or GED (preferred).

  • Must possess strong communication and interpersonal skills.

  • Must be able to read, write, and communicate effectively in English.

  • Must demonstrate professionalism, reliability, and good judgment.

  • Must be able to remain alert and respond appropriately to emergencies.

  • Must be able to stand, walk, and patrol for extended periods, with or without reasonable accommodation.

  • Must be available to work assigned shifts, including weekends and holidays, as required.

  • Must have reliable transportation to and from assigned work locations

Preferred Qualifications of Security Officers:

• • Previous experience in security, law enforcement, military, or public safety.

  • Strong customer service and interpersonal communication skills.

  • Excellent observation, problem-solving, and conflict-resolution skills.

  • Ability to remain calm and professional in stressful or emergency situations.

  • •  

Pay and Benefits of Security Officers: $19.00 

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