Unpaid Rent Reimbursement Program Practicum

Unpaid Rent Reimbursement Program Practicum

Location

Des Moines - 50310 - Polk County, IA

Job Type

Internship

Job Number

27-01182

Agency

400 Health & Human Services - Community Access Eligibility

Division

Health and Human Services - Community Access Eligibility

Opening Date

10/26/2026

Closing Date

11/13/2026 11:59 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

Mike Towey - mike.towey@hhs.iowa.gov

To Apply

Interested candidates should complete the online application and upload a resume.

• Description
• Questions

Job Description

This is a non-merit internship position. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

Join Iowa Health and Human Services Rent Reimbursement team and gain hands-on experience supporting a statewide program that helps eligible older adults and individuals with disabilities access financial assistance through Iowas Rent Reimbursement Program. This practicum provides students with direct exposure to public service delivery, eligibility processes, and customer-focused support while contributing to efforts that improve access to benefits for vulnerable Iowans.

Project Scope

Students will work alongside Iowa HHS professionals to assist with application processing, documentation review, customer communication, and program support activities. Interns will gain experience navigating public assistance systems, responding to applicant inquiries, and helping ensure timely and accurate processing of benefit applications. The experience is ideal for students interested in social services, public administration, case management, or government program operations. Information in this description is based on internal Rent Reimbursement processing and training materials.

Key Responsibilities

• Application Processing: Assist with reviewing Rent Reimbursement applications and supporting documentation to ensure completeness and accuracy.
• Customer Service: Communicate with applicants by phone and email regarding application status, missing information, and general program questions.
• Documentation Review: Support verification activities and document management functions within agency systems.
• Program Support: Assist staff with case-related follow-up activities and workload management.
• Continuous Improvement: Identify opportunities to improve customer experience and program processes while supporting service delivery goals. Similar improvement-focused work has been highlighted in recent HHS internship experiences.

Learning Outcomes

Interns will gain practical experience in public benefits administration, customer service, and program operations within state government. Students will develop professional communication skills, learn how eligibility-based programs are administered, and gain insight into how public systems support older adults and individuals with disabilities. The experience offers exposure to policy implementation, service delivery, and community-focused problem solving.

Supervision

Iowa HHS will work with students and educational institutions to establish practicum goals and identify learning opportunities that align with academic requirements and professional competencies.

Ideal Candidates

• Enrolled in a Social Work, Human Services, Public Administration, Public Health, Gerontology, or related degree program.
• Strong communication and customer service skills.
• Interest in public assistance programs and serving Iowa communities.
• Attention to detail and ability to manage confidential information.
• Ability to work independently and collaboratively in a professional environment.

Application Process

Interested candidates should submit a resume and brief statement of interest describing their educational background, relevant experience, and professional goals. Students seeking practicum, internship, or field placement credit are encouraged to apply.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Minimum Qualification Requirements

Applicants for positions in this class must be currently enrolled students in a degree program at an accredited educational institution, as determined by the Iowa Department of Administrative Services - Human Resources Enterprise.

For additional information, please click on this link to view the job description.

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Please provide a brief statement of interest describing your educational background, relevant experience, and professional goals.

Required Question

Employer State of Iowa

Agency 400 Health & Human Services - Community Access Eligibility Address Lucas State Office Building

321 E. 12th Street

Des Moines, Iowa, 50319

Website https://hhs.iowa.gov/