Urgent Care Medical Assistant - Full Time

About The Role

We are seeking a reliable, detail-oriented Full Time Medical Assistant to join our Medical Assistant department. In this hourly, full-time role, you will support physicians and clinical staff by providing high-quality patient care, performing clinical and administrative tasks, and ensuring that daily operations run smoothly. The ideal candidate is compassionate, organized, able to multitask in a fast-paced environment, and committed to delivering an excellent patient experience while maintaining strict confidentiality and compliance with all healthcare regulations.

What You'll Do

• Greet and prepare patients for examinations, including verifying patient identity and updating medical history and vital signs
• Assist providers with examinations, procedures, and treatments while ensuring patient comfort and safety
• Collect and document vital signs such as blood pressure, pulse, temperature, height, weight, and oxygen saturation
• Perform basic clinical tasks such as specimen collection, point-of-care testing, and electrocardiograms (EKGs), as permitted by training and policy
• Accurately document patient information, clinical findings, and services provided in the electronic health record (EHR)
• Schedule patient appointments, coordinate referrals, and assist with follow-up communications as directed by providers
• Manage patient flow to ensure timely, efficient visits and minimize wait times
• Maintain examination rooms, ensuring cleanliness, proper stocking of supplies, and readiness for patient visits
• Handle incoming phone calls, messages, and patient inquiries courteously and in accordance with privacy standards
• Support medication management by preparing medications for administration, reconciling medication lists, and processing prescription refill requests per practice guidelines
• Follow infection prevention and control protocols, including proper hand hygiene, use of personal protective equipment, and safe disposal of sharps and biohazardous materials
• Assist with administrative duties such as scanning, filing, and processing medical forms while maintaining accurate and organized records
• Collaborate with physicians, nurses, and other team members to support coordinated patient care
• Comply with all applicable laws, regulations, and policies, including HIPAA and OSHA standards
• Participate in staff meetings, training, and quality improvement initiatives to enhance patient care and practice operations

Qualifications

• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program strongly preferred
• Current Medical Assistant certification or registration (CMA, RMA, CCMA, or equivalent) preferred; willingness to obtain certification within a specified timeframe if not currently certified
• Current Basic Life Support (BLS) or CPR certification, or ability to obtain prior to start date
• Previous experience as a medical assistant or in a clinical healthcare setting preferred
• Proficiency in English, with strong verbal and written communication skills
• Basic proficiency with computers and electronic health records (EHR) systems; ability to learn new software quickly
• Strong attention to detail with accurate documentation and data entry skills
• Excellent interpersonal skills, with the ability to interact professionally and compassionately with patients, families, and staff
• Ability to maintain patient confidentiality and comply with all HIPAA and privacy requirements
• Strong organizational and time management skills, with the ability to manage multiple tasks in a fast-paced environment
• Ability to follow written and verbal instructions and adhere to established policies, procedures, and protocols
• Physical ability to stand or walk for extended periods, lift or move up to 25 pounds, and assist patients as needed
• Reliable attendance and punctuality, with willingness to work the assigned full-time schedule
• Eligibility to work in the United States and ability to pass any required background checks or health screenings